Director, Business Development Operations - Corporate Performance Improvement

DescriptionAbout Alvarez & MarsalAlvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.The Director, Business Development Operations leads and institutionalizes the Business Development function for A&M's Corporate Performance Improvement Practice (CPI), partnering with practice and firm leadership to drive sustainable revenue growth through clear strategy, disciplined execution, and scalable processes. It serves as the central coordinator for pursuits, key accounts, and client engagement, while implementing and continuously improving BD tools, metrics, and governance. Success is measured by above-market YoY growth, improved win rates, and consistent adoption of firm-aligned business development practices.Key OutcomesCPI collections increase YoY, over and above standard growth rateBD processes are adopted, published, maintained, and improved over timeBD structure and accountability clearly definedMajor pursuits are coordinated across CPI and A&MBD tools (e.g., Salesforce, AI) are implemented to effectively support processesDevelop Business Development StrategyPartner with CPI leadership to shape CPI business development strategy and align the business development strategy with practice goals and operating modelDevelop target account criteria and maintain list of target accountsIdentify innovative ways to leverage the firm's professional network to generate new opportunities and expand existing client accountsClient Engagement ApproachServe as the central coordinator of the BD process; directing incoming opportunities to right parties as appropriatePartner with pursuit teams to ensure consistency with A&M branding and messaging for strategic and/or high-profile opportunitiesSupport client-facing teams with strategic insights and best practices to improve win ratesServe as a central resource on negotiation and pricing strategyKey Account FacilitationOwn, manage, and expand the key account list against defined criteria and CPI goalsManage and expand account program, including facilitation of account review process with Account Leaders, ensuring accurate and up-to-date client details in Salesforce.Coordinate P&L and reporting for key accountsMeasure & Improve BD ProcessAnalyze BD metrics and recommend enhancements to optimize the sales life cycleContinuously refine BD tools, processes, and templatesShare best practices across the practicePartner with Learning & Development team to update training against business development capabilities for all levelsCollaborate with People team to update staff expected behaviors and ensure outcomes are measured consistentlyGeneral OperationsManage existing and develop new BD-related programming across CPI, delivering updates to relevant stakeholders on business development efforts as neededAssist in Managing Director and Senior Director onboarding, as it relates to business development acumenContribute to BD-focused training and professional developmentCoordinate programs and communication with Big A&MSupport coordination and management of adjacent operations special projectsQualifications8-12 years of experience in business development, sales operations, or client development, ideally within professional services or consulting.Strong understanding of client relationship management and sales pipeline management.Demonstrated ability to partner with senior executives to drive growth strategies.Proven experience developing and improving Business Development and go-to-market processes, tools, and metrics.Strong analytical skills with the ability to interpret metrics and translate insights into actionable improvements.Effective collaborator with proven ability to engage stakeholders across leadership, operations, marketing, finance, and HR.Excellent project management, organizational, and communication skills.Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).Your journey at A&MWe recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.The salary range is $140,000 - $175,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them.Inclusive DiversityA&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.Equal Opportunity EmployerIt is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.Unsolicited Resumes from Third-Party RecruitersPlease note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.