Patient Services Representative (Medical and Cosmetic Dermatology)

Patient Services RepresentativeThe Patient Services Representative position is the first point of contact for our patients, patient family members, physicians, and other clinic staff both in person and on the phone. We are in search of a customer service superstar with both excellent communication and administrative skills. The position is full time, fully benefited and located in our Cameron Park and Placerville locations.Responsibilities include:The first face and voice of the clinic! Help patients and visitors to our practice feel comfortable, informed and well taken care of both in person and on the phoneCommunicate with back office personnel in regulating patient and work flow to assure timely and detailed patient careTalk about all the very cool stuff we do! Provide education to patients about our medical and cosmetic proceduresCollecting and updating patient insurance and demographic informationVerification of health plan eligibilityScheduling patient appointments using EMRManage multiple phone linesDo basic end of day accounting with daily deposits and credit card paymentsRoom patients to examination rooms, procedure rooms or operative rooms and prepare them for the physicianExplain treatment procedures, medications, diets, wound care instructions etc per doctors ordersSchedule appointments for patientsContact medical facilities or departments to schedule patients for tests and/or admissionInventory and assess the need for office suppliesAssist physicians in patient, employee, or visitor medical emergencies and ensure proper documentation per facility's policyAdheres to all policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer servicePerforms other duties as neededJob requirements:Two (2) years' experience in an outpatient setting as a Medical Office Phone Receptionist preferred.High School diploma or equivalent.Love what we do! Think Dermatology is very, very cool. Perhaps you have a drawer full of skin care products at home????Excellent interpersonal, organizational, and customer service skills are essential.Have a sense of humor. Everyone should laugh a little bit every day.Have life set up so you can come to work every day reliably and on time. Don't worry, you get paid time off too to play and vacation but when scheduled, we need to know you are going to be there.Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.Communicate effectively in the English language in person, on the phone, & in writing.Must be available to work some Saturdays