Virtual Receptionist & Customer Support - EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record-keeping.PLEASE NOTE:• Working Hours:• Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)• Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)• Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)(Hours subject to change depending on daylight savings.)• Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.• Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.• Work Environment: Fully remote.Key Responsibilities:• Answer incoming calls with professionalism and courtesy.• Schedule appointments using cloud-based systems.• Perform accurate data entry and maintain client records.• Prepare basic reports using Excel.• Collaborate with internal teams to ensure seamless service delivery.RequirementsSoft Skills:• Strong verbal and written English communication.• Detail-oriented, organized, and proactive. Technical Skills:• Proficient in Microsoft Outlook and MS Office Suite.• Basic Excel skills for reporting purposes. Experience:• Previous customer service or administrative experience is preferred but not mandatory.• Industry experience is not required.If you are not contacted within 14 working days, please consider your application unsuccessful.