Customer Service Representative

We’re hiring Customer Service Representatives to join our fast-paced contact center team. In this role, you’ll be the first point of contact for customers in need of roadside assistance—providing calm, efficient, and solution-focused support when it matters most.If you’re someone who thrives in a high-energy environment, enjoys helping people, and can stay composed under pressure, this is a great opportunity to build your career in customer operations.Available ShiftsMonday – Friday11:30 AM – 8:00 PM2:00 PM – 10:30 PM (Remote - South FL)What You’ll DoHandle high-volume inbound calls from customers requesting roadside assistanceDeliver professional, empathetic, and solution-oriented customer supportProvide updates through outbound calls and follow-ups as neededCoordinate service by connecting customers with appropriate providersDe-escalate concerns and resolve issues quickly and effectivelyAccurately document call details in real time across multiple systemsMeet or exceed key performance metrics (AHT, quality, attendance, etc.)Escalate complex issues when necessaryMaintain schedule adherence, including start times, breaks, and system availabilityWhat You BringHigh school diploma or equivalent1+ year of customer service or call center experience (preferred)Strong communication, active listening, and problem-solving skillsAbility to multitask and navigate multiple systems efficientlyStrong typing and documentation skills while on live callsAbility to remain calm, professional, and focused under pressureCore StrengthsCustomer Focus: You genuinely enjoy helping people and creating positive experiencesCommunication: Clear, confident, and empathetic in every interactionProblem Solving: Quick thinker who can assess situations and take actionAdaptability: Comfortable in a structured, metric-driven environmentTeamwork: Collaborative and supportive of team goalsWhat We OfferPaid, structured training with ongoing coaching and developmentCompetitive payComprehensive benefits: Medical, Dental, Vision, Life, Disability, PTO, and HolidaysSupportive, team-oriented culture with recognition programsClear path for career growth and internal advancement