Remote Support Technician

A motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 02 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. Responsibilities include, but are not limited to:Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. Provide user support and basic training for common applications, system procedures, and office productivity tools. Collaborate with cross-functional IT teamsincluding network, systems engineering, and application developmentto restore services and address comp...Support Technician, Technician, Support, Remote, IT, Technical, Manufacturing, Technology