AI Operations Specialist

Contractor | 6-Month Engagement | ~40 hrs/week | Remote Reports to VP, Partner & Customer OperationsAbout the RoleLiving Security runs a lean customer operations & support team backed by AI agents and AI-powered workflows we've built and are actively expanding. This role exists to operate, own, and extend those workflows. You'll be embedded in a department that is genuinely AI-native, working directly with leadership on the systems that touch customers and partners every day.What You'll DoContent Creation & Implementation Each month, use our existing Claude-based content skill to generate training content, then implement it across platforms using established templates. You'll help build the AI agent designed to take over these implementation steps end-to-end — and once it's running, you'll own monitoring it to ensure quality and catch gaps.Customer Onboarding Provision new customer accounts and execute onboarding setup tasks. This is deliberate, hands-on work — some of it isn't automated yet, and part of your role is helping us get there.Live Chat Operations Own our customer-facing live chat channel. The AI agent handles the majority of interactions — your job is to oversee its performance, escalate what it can't handle, and actively build out new skills and capabilities so it can do more over time.AI Support Queue (Cross-Training) Cross-train on our AI-powered support system, as a secondary responsibility. You'll understand how it works, cover when needed, and contribute to improving response quality.AI Agent & Workflow Development Build, maintain, and improve the AI agents and automations that run this department — including Claude skills, n8n workflows, and Zapier or similar integrations. We have a foundation; you'll extend it, document it, and keep it running well.You're the Right Fit If You...Have built AI agents or automated workflows in a work context — not just experimented, but shipped something that runs and gets usedAre hands-on with tools like Claude, n8n, Zapier, Make, or similar and can wire them together without needing a detailed specHave 2–4 years in operations, customer support, or a coordination role and are genuinely good at the fundamentals: follow-through, clear communication, catching errors before they compoundCan be trusted with sensitive access — API keys, integrations, internal systems — and treat that access with the appropriate seriousnessAre comfortable in ambiguity, work well with minimal direction, and don't wait for someone to define the efficient pathWrite clearly and can turn a messy process into documentation someone else can followBonus PointsHubSpot, Pylon, Jira, Linear, or Contentful experienceHands-on with n8n, Zapier, Make, or equivalentPrompt engineering, agent design, or LLM workflow experienceSaaS or e-learning backgroundLogisticsContractor engagement, ~40 hrs/week6-month initial term; hours will taper as automation maturesLocal in AustinReports to VP, Partner & Customer OperationsLiving Security is building the future of human risk management. We're a small team doing work that matters — and we're looking for people who want to be part of building what comes next, not just maintaining what exists.Hourly: $25-$28 per hour dependent on experience