Performance Manager

Job Description: Responsible for external client and revenue retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio. Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity. Will carry a full and/or complex account load. Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improved processes and client goal attainment to drive valuable insights to increase product utilization and improve client's business processes and helps them meet their objectives. Build and develop strong working relationships with clients and all client staff at all levels from within the dealership. Works with 'at risk' clients, using Consultative strategies to identify and develop an action plan to turn around and retain the relationship. Identify key barriers and core problems with their client's situations preventing them from meeting business objectives. By using independent thought and problem-solving skills along with strategic insight to make recommendations to accomplish client goals. Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Proven ability to influence clients on how to use and leverage the capabilities of the product to meet their business objectives. Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results. Closely monitor system 'red flags'/emergencies with clients and take immediate action. Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients. Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products in their direct AOR. Works Independently to identify and moderate complex issues. Conducts analysis using independent thought to make recommendations to clients to build ROI in the software. Requirements: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field. 4+ years experience in a retail automotive dealership setting. 4+ years managing digital marketing strategies for a single rooftop or dealer group. Proven sales acumen. Requires in-depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization. Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems. Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency. Ability to effectively work with all levels at an automotive dealership or dealer group. Ability to travel potentially up to 50%; exact amount may vary depending on client demands, most travel consists of in market and overnight and occasional weekends. Benefits: Competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources.