Funeral Services Liaison

Are you looking to find a career in the medical field that is working to save a life every day or become part of someone’s legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team.HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life.Job SummaryHonorBridge is recruiting for a Funeral Services Liaison. The Funeral Services Liaison develops, implements, and continually enhances strategies that strengthen HonorBridge’s partnerships with funeral homes, crematories and trade embalmers across the donor service area, ensuring exceptional collaboration and service throughout the donation process. This role serves as the primary relationship-builder for funeral industry professionals, fostering trust that supports successful organ and tissue donation. In addition, the Liaison leads educational outreach for funeral services partners—delivering training, resources, and ongoing guidance to increase understanding of the donation process, promote best practices, and reinforce shared commitment to honoring donors and supporting families with compassion and respect.What You Will Do Contributes to HonorBridge’s Mission by being devoted to building connections that save and heal lives through organ and tissue donation. Achieves job functions in alignment with HonorBridge values.Trust – Honor the trust that people place in us.Diversity, Equity & Inclusion – We work as one. We celebrate all.Service – Commit to service excellence.Innovation – Embrace the power of innovation.Passion – Live our passion for healing lives.Adheres to HonorBridge’s policies, procedures, and standardsBuilds caring and compassionate relationships Consistently demonstrates effective communicationPromotes teamwork to ensure success at HonorBridgeEstablishes and sustains strong partnerships with funeral services partnersMaintains comprehensive and current records of funeral service partner contacts within Salesforce.Proactively seeks feedback from funeral professionals to inform HonorBridge practices and strengthen collaborationIdentifies opportunities to improve donation processes and works with internal teams and funeral partners to implement enhancements that support efficiency, dignity, and family-centered careProvides education and support to funeral professionalsDelivers clear, timely information about organ, eye, and tissue donation and its impact on post-donation careOffers technical guidance to assist with reconstruction, embalming, and preparation of donors following recoveryCoordinates and provides continuing education (CEU) opportunities tailored to the needs of funeral professionalsResponds promptly and professionally to concerns or complaints from funeral partners, ensuring issues are thoroughly addressed and used to improve collaborative practices.Provides training and feedback to HonorBridge staffShares feedback, survey insights, and trends identified through interactions with funeral partners to improve internal practiceProvides training, tips, and recommendations to help staff understand funeral partner needs and integrate partner‑friendly practices into daily workflowsReviews referral and case data related to funeral establishments to ensure communication is timely, accurate, and aligned with partner expectationsServes as the HonorBridge representative to professional funeral services organizationsActively assists with the HonorBridge quality assurance processSubmits development plans, including issues, goals, and strategies, and activity reports to supervisorPerforms other duties as assigned by HonorBridge managementWhat You Will BringBachelor's Degree preferredFuneral director/embalming license preferred3+ years experience in funeral directing/embalming and/or medicolegal investigationsCurrent and active NC driver's license requiredDemonstrated interpersonal and communication skillsDemonstrated knowledge of medical terminologyKnowledge of operating room environmentExperience in form completion and documentationExperience with customer relationship management software (e.g. Salesforce)Commitment to organ and tissue donationWhat's in it for you?Medical, Dental, Vision insuranceHealth Savings AccountFlexible Spending AccountsA matching retirement planPaid Sick and Vacation timeFinancial Finesse programLife Balance Account ReimbursementProfessional Development and GrowthA chance to save a life! Plus a lot more!