Product Support Analyst

Classification: Contract-to-hireContract Length: 12 MonthsPosition SummaryThe Product Analyst / Mid-Level will be part of the team in Nashville, TN. This position is responsible for implementation and support of the MEDITECH dashboard & reporting solutions for the Expanse platform. This position is responsible for insuring that existing and new clinical dashboard & reporting solutions technically and strategically align with HCA business initiatives and enterprise standards.This position is part of a 24x7 support command center. Candidates must be open to working days, nights and weekend shifts per go-live schedule.The ideal candidate has a little experience with a report writer or power BI, but okay if they don't. We provide 4-6 months of Boot Camp type structure training up front to learn the MEDITECH Expanse program and different technical components.ResponsibilitiesProvides hands-on technical leadership for the analysis, implementation and support of MEDITECH dashboards & reports for MEDITECH Expanse.Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the IT solution meets requirements and meets business objectives.Author and analyze MEDITECH PWR requests ensuring specifications are clearly documented and submitted.Collaborate with business owners and the facilities to define requirements and solutionsAnalyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.Builds positive relationships with business operations, IT&S leadership, and vendorsProvide routine support and maintenance for current production applications as assignedProvides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.Address and provide operational support as needed and On-call responsibilitiesRequirements2+ years relevant work experienceStrong ability to manage multiple projects and issues, organize work, and adjust priorities as neededAble to establish and meet delivery datesStrong knowledge of Meditech reporting workflow and terminologyStrong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely mannerStrong interpersonal and leadership skills in working with and convey complex subject matter content across functional teamsStrong problem and issue resolution experience and create quality deliverablesBuild strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of departmentAbility to work independently as well as with a team on complex projects.Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneouslyExcellent verbal and written communication skillsOther skills regularly utilized within the team include: MEDITECH NPR Report writer and Report Designer, MEDITECH Data Repository, Active Directory, Citrix Technology, background jobs