IAD Airport - PT Customer Service Agent

Airport Customer Service Agent – Customer Service & RampThe Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.Key ResponsibilitiesEnsuring FAA, Airline and airport regulations are followedEnforcing safety/security measures and protecting sensitive zonesCreating and modifying reservationsChecking in passengers; safely loading and unloading passengersHandling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weightReviewing baggage tags for accuracyCalculating Weight/Balance and assigning seats in the plane accordingly.Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangementsMaking announcements over a public address systemProcessing credit card paymentsDirecting aircraft parking and dispatch on the rampAfter additional training, towing aircraft to proper parking positions on the rampMaintaining work area and mechanical equipment in proper orderGreat customer service attitude and a willingness to "find a way" as opposed to "I can't," where applicable.Any other duties as assignedRequirements Knowledge, Skills & AbilitiesExcellent written and verbal communication skillsAble to read, write and speak English effectivelyAble to maintain eye contact when speaking with customersProfessional in appearance and mannerAbility to learn, understand and communicate the terms of the company's Contract of CarriageCourteous in all interactionsAble to interact effectively with passengers, co-workers and managementAbility to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAbility to diffuse stressful situationsDetail-oriented and self-motivatedQualificationsHigh school diploma or equivalentMiscellaneous RequirementsValid driver's license and reliable transportationComputer skills – ability to learn reservation and phone systems, proficient with a PCBasic math abilitiesAbility to work within a 24/7 operation including holidaysAbility to pass 10-year background check and pre-employment drug screenAt least 21 years of ageAuthorized to work in the United StatesWork ExperiencePrefer at least 1 year of prior customer service experienceMental RequirementsLevel 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Physical RequirementsMust be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feetMust have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of timeMust be able to stand for extended periods of timeMust be able to work in all weather conditions and in confined spacesMust have sufficient vision and ability to safely perform the essential functions of the position.BenefitsCompetitive Salary: Attractive compensation package based on experience.Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.Generous PTO plus paid holidays throughout the calendar year.Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:Flight tickets at a significant discountDiscounts on hotels and resortsCar rentals at reduced ratesDiscounted cruisesAt Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Surf Air Mobility participates in E-Verify.