Senior Director of Child & Family Program Operations

Senior Director of Child & Family Program OperationsJob CategoryProgramsRequisition NumberSENIO002338Posted : May 13, 2026Full-TimeHybridLocationsShowing 1 locationLake CitySeattle, WA 98125, USADescriptionPOSITION SUMMARYThe Senior Director of Child and Family Program Operations is a statewide operational leader responsible for strengthening execution, alignment, and performance across Akin's portfolio of child and family programs. This role is designed to replace a historically fragmented, regionally-driven model with a coordinated, systems-based approach to program operations.The Senior Director will partner closely with the Vice President and fellow Directors to ensure consistent, high-quality operations across 12 sites, providing leadership and oversight to projects, sites, and teams as assigned. This role emphasizes operational excellence, cross-site alignment, infrastructure development, and data-informed decision-making rather than direct program ownership of all functions.The portfolio includes Early Learning, Family Resource Centers, the Center for Early Relational Health, P4P, and Housing Support Services.ESSENTIAL FUNCTIONSStatewide Program Operations & ExecutionSupport the Vice President in overseeing day-to-day operations across the child and family program portfolio.Provide leadership and targeted oversight to assigned sites, teams, and initiatives.Ensure consistent implementation of program models, standards, and expectations across all 12 sites.Step in to stabilize, support, or scale operations in priority areas as directed.Partner with fellow Directors to align operations, outreach, partnerships, and planning across programs.Support coordination of initiatives that span multiple programs or regions.Assist the Vice President in advancing strategic priorities and organizational goals.Serve as a connector across teams to reduce silos and improve communication.Data, Performance & Impact ManagementWork with the Vice President to review program data, trends, service utilization, and community needs.Support development and refinement of impact reporting across the portfolio.Identify operational gaps and recommend improvements based on data insights.Promote a culture of data-informed decision-making across teams.Systems, Infrastructure & CRM ImplementationSupport the selection, implementation, and optimization of a statewide CRM system.Ensure systems are aligned with program needs, reporting requirements, and user workflows.Drive adoption and consistency in system usage across sites and programs.Identify opportunities to streamline operations through improved tools and infrastructure.Continuous Quality Improvement & CompliancePartner with CQI and Compliance teams to ensure strong operational systems and structures are in place.Support development and implementation of standard operating procedures (SOPs).Ensure programs are audit-ready and prepared for external reviews.Monitor adherence to regulatory, contractual, and organizational requirements.Facilities & Operational CoordinationSupport coordination of facilities-related needs across sites, including space planning and operational readiness.Collaborate with administrative teams to ensure sites are equipped to deliver services effectively.Special Projects & Strategic InitiativesLead or support special projects as assigned by the Vice President.Provide flexible leadership to address emerging needs, challenges, or opportunities.Take on additional responsibilities or site oversight as needed to support the portfolio.KNOWLEDGE, SKILLS, AND ABILITIESExcellent communication skills (verbal, listening, written and presentation)Ability to effectively lead a direct team as well as indirect stakeholders.Ability to manage confidential and sensitive information in a professional and ethical mannerStrong business acumen and problem-solving skills.Demonstrated ability to build rapport, develop trust and credibility with peers, direct team and across the organization.Thorough understanding of management and financial practices in all areas and phases of business operations.Proficiency with MS Office SuiteProven leadership in advancing accessibility, inclusion, and belonging across complex organizations or systems, particularly in supervision, accountability, and strategic planningDeep understanding of legal, regulatory, and cultural dimensions of accessibility, nondiscrimination, and inclusion, with a demonstrated capacity to center equity while navigating compliance frameworks (including Title VI and related mandates)Working knowledge of the principles of accessibility, inclusion, and belonging, and a track record of incorporating these values into decision-making and team development.WORKING ENVIRONMENTModerate noise (i.e., business office with computers, printers, phones)Typical office lighting and temperaturesModerate interruptionsAbility to work in a confined areaAbility to sit at a computer for an extended periodModerate travel is needed to perform the essential functions of the jobHYBRID WORK ARRANGEMENTSHybrid work is a benefit of Akin's flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.PHYSICAL DEMANDSWhile performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneelSpecific vision abilities required by this job include close vision requirements due to computer workRegular, predictable attendance is requiredMINIMUM QUALIFICATIONSBachelor's degree in public administration, human services, public health, or related field (Master's preferred).8–10+ years of experience in program operations, multi-site management, or organizational leadership.Proven ability to manage complex systems and support operations across multiple locations or programs.Strong analytical skills with experience using data to drive decisions and improvements.Experience with system implementation (e.g., CRM or similar platforms) preferred.Knowledge of compliance, regulatory environments, and audit preparation.Demonstrated ability to work cross-functionally and influence without direct authority.Strong leadership, problem-solving, and organizational skills.Commitment to equity, inclusion, and culturally responsive services.A valid driver's license and a favorable driving record, with no more than three violations within the past three yearsPREFERRED QUALIFICATIONSBilingual in English/Spanish highly desiredCOMPENSATION AND BENEFITSWe provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.The target starting pay for this position is $119,579 - $149,468 per year, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.The range above allows our employees room for growth during their tenure in the position.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.J-18808-Ljbffr