Desktop Support Engineer

Excellent customer service skills required Excellent communication skills required Prior experience working with accessibility software such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, Kurzweil Familiarity with built in Microsoft accessibility features (OS, O365) Excellent knowledge of Windows 10/11 environment Must have a compassionate, patient, client centric approach Two to five years of proven, qualified related work experience in a comparable complex, high tech, and fast paced work environment Preferred work experience in technical support role but not required Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly Self-motivated and ability to work on own initiative in a high-pressure environment Willing to work variable shifts including evenings, weekends, and public holidays Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution, and recovery for hardware/software problems Job Type: Contract Pay: $32.00 per hour Expected hours: 40 per week Schedule: 8 hour shift Experience: Desktop support: 9 years (Required) Windows 10/11: 8 years (Required) (JAWS/ZoomText/Fusion/NVDA/Dragon/Duxbury/Kurzweil): 1 year (Required) Location: Alpharetta, GA 30004 (Required) Work Location: In person