Logistics Coordinator

Courier Express is currently looking for seasoned individuals for our Springfield Office who are reliable, responsible, and have excellent communication skills to be an integral part of our team and assist with our growth plans. Our team has been providing delivery & logistics solutions across the New England area from our terminal in Springfield, MA since 1993. We have built our company and our brand by always keeping our customers’ experience as the top priority. As we look to the future, we will continue to expand our customer base and are excited to explore new areas where we can provide the same industry-topping service that New England has become accustomed to. You could be part of this exciting growth with the right experience and attitude. As the nucleolus of our company, our logistics team are expected to provide prompt, courteous and professional service. Each member of our team, from Driver to President, has the same can-do, go above and beyond attitude and our customers deserve nothing less. Visit our website to learn more about our Company, www.courierexp.com. Tuesday - Saturday 9am - 6pm Responsibilities of a Logistics Coordinator: Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s) Provide Drivers with appropriate information to allow for a seamless delivery transaction Routing multiple routes in a timely fashion Ensuring emails and customer phone calls are responded to in a timely manner Monitor current schedule of delivery agents to ensure workload balance Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc. Handle high phone call and email volume Function in a fast-paced environment while managing a variety of moving parts Work within the appropriate level of independence, but serving as a team player Key skills & Experience of a Logistics Coordinator: Ability to communicate effectively with a wide array of people Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person Excellent verbal and written communication skills is a must Must be proficient with Excel, Word, and Microsoft Office Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture Ensure quality service experience, with empathy to de-escalate difficult situations Experience of working in a similar environment desirable. Have a passion for process improvement and personal development General analytical and problem-solving interest and skills Ability to understand when issues or queries need to be escalated and take appropriate course of action Proactive and focused on continuous improvement Job Type: Full-time Pay: $50,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What is your email address? What is your primary phone number? Are you related and/or married to a Courier Express employee or Independent Contractor? Experience: Microsoft Office: 1 year (Preferred) Language: English (Preferred) Work Location: In person