Service Advisor / Writer

Job Overview TNS Auto Collision has proudly served the Brooklyn and Staten Island communities for over 30 years, and now we’re expanding to Portland, Oregon. We’re dedicated to fostering unity through community initiatives and exceptional customer service. As we grow, we’re looking for motivated professionals to join our team, including an Automotive Service Advisor. If you’re passionate about customer service and ready to make a difference in a new location, we’d love to meet you. Role Description This full-time, on-site role in Portland, OR, involves managing vehicle repair schedules, providing excellent customer service, and ensuring customer satisfaction. You will be a key point of contact between customers, technicians, and insurance companies. Key Responsibilities Communicate with insurance companies to manage claims and approvals Provide accurate information about body work and repairs Greet customers and manage service appointments Consult with technicians to identify service needs Provide repair estimates and update customers on vehicle status Address customer inquiries and ensure timely service completion Qualifications Fluent in English (required); multilingual candidates (Spanish, Chinese, etc.) preferred Strong communication and customer service skills Basic knowledge of automotive repairs, vehicle maintenance, and body work Experience in customer service or the automotive industry Ability to work efficiently in a fast-paced environment High school diploma or equivalent required Experience in the automotive or insurance industry is a plus Join TNS Auto Collision in Portland and become part of a team that values quality service, community involvement, and customer care. Apply today and help us continue our legacy of excellence. Pay: $35,000.00 - $55,000.00 per year Benefits: Employee discount Paid time off Professional development assistance Work Location: In person