Member Service Representative - 252502

Member Services Representative (Remote / Washington Local)OverviewWe are seeking motivated and customer-focused individuals to join our Member Services team. In this role, you will handle a high volume of inbound calls, assisting members with questions related to insurance benefits, billing, and healthcare services. This is a fast-paced call center environment where strong communication and problem-solving skills are essential.Key ResponsibilitiesHandle a high volume of inbound calls regarding insurance benefits, coverage, and billing statementsAddress member concerns and complaints with professionalism and empathyAssist members in locating in-network healthcare providersProvide information on premiums, including Medicare, provider assistance, and remittance inquiriesSupport members with website navigation and basic troubleshootingAnswer general questions related to coverage, claims, and plan detailsMaintain accurate documentation across multiple systemsRequired QualificationsMinimum of 1 year of call center experienceStrong customer service and communication skillsAbility to multitask across multiple computer systemsHigh school diploma or GEDQuiet, dedicated workspace for remote workPreferred QualificationsPrevious healthcare or insurance experienceSchedule & TrainingTraining Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST (first 3–6 weeks)Post-Training Shift: Assigned within business hours of 7:00 AM – 5:00 PM PSTMust be available to work 40 hours per week, including weekends (Sunday–Saturday availability required)Important: Attendance during training is mandatoryWork Environment100% remote roleMust reside locally near Renton or Spokane, WARequired to pick up equipment onsite and report onsite if needed for technical issuesCompensationPay Rate: $16-20.35/hour depending on experience