Customer Advocate- Remote

1. About Our Client:The organization operates in the global healthcare solutions industry, providing essential products, services, and technology that support care delivery in hospitals, health systems, and research centers worldwide. With over 140 years of experience, it serves healthcare partners in 80 countries through a network including manufacturing facilities across multiple countries and more than 40 distribution centers. The company offers a portfolio of proprietary and branded medical products, working with 1,000 suppliers and serving around 4,000 healthcare partners globally.2. About the Opportunity:The Customer Advocate role provides remote customer support specifically for WVU, focusing on managing operational processes and ensuring contract compliance. This position is responsible for facilitating smooth communication between customers and internal teams, driving data management and product conversions, and supporting sales strategies. The role is critical in maintaining efficient customer relationships and operational performance, directly impacting customer satisfaction and organizational success.3. Responsibilities:• Develop and maintain account-specific operational processes and performance• Respond promptly to customer information and requests on-site• Ensure contract compliance with agreed terms and conditions• Collaborate with off-site personnel to provide accurate information to customers• Serve as liaison between hospitals and department heads for smooth conversions• Drive product conversions and manage related data• Provide sales analytics and daily reporting on various metrics• Complete sales analysis for customers and sales teams• Support territory sales strategy focused on proprietary products• Manage pricing communication and resolve pricing issues with customers• Maintain critical product lists and address backorders and at-risk items• Manage product substitutions, including inventory monitoring and customer approvals• Evaluate usage spikes with customers• Review allocations with customers and request additional allocations as needed• Convert non-stocked products to stocked status• Set up new accounts and ship-to information• Manage reporting needs, including inventory and custom reports• Perform additional duties as directed4. Requirements:• Bachelor’s Degree• Minimum of 2 years related experience in sales, customer service, customer relationship management, supply chain, or hospital distribution, or equivalent combination of education and experience• Proficiency with email, internet, and Microsoft Office (PowerPoint, Word, Excel)• Experience with LUM• Ability to use multiple systems and reporting software to synthesize information• Strong verbal and written communication skills• Strong influencing skills• Ability to work independently• Problem-solving capability5. Pay Range and Compensation Package:• The anticipated salary range for this position is $60,000 to $70,000, with actual compensation based on experience, skills, education, and location.6. Benefits & Perks:• Comprehensive healthcare plans including medical, dental, and vision starting on day one for full-time employees• Educational assistance for eligible employees enrolled in accredited programs• Employer-paid life insurance and disability coverage• Voluntary supplemental insurance programs• Support programs for family growth including adoption assistance, fertility benefits, and parental leave• Health Savings Account and 401(k) options• Paid leave including holidays, vacation, personal days, and parental leave• Well-being programs including assistance programs, mental health resources, cancer support services, and discount programsEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.