SENIOR PROJECT MANAGER

Position Description: JOB TITLE: Senior Project Manager STATUS: Full Time DEPARTMENT: Project Department LOCATION: In Office - Auburn Hills, MI REPORTS TO: Director of Operations EXPERIENCE: 58 Years (IT Project Management) About Quantum Services Group Quantum Services Group (QSG) is a Michigan-based Managed IT Services and Data Center provider founded in 1999. We serve 400+ clients nationwide with a team of 47+ employees operating across 24/5 shifts. QSG delivers managed IT services, data center hosting, broadband/telecom, and cybersecurity solutions. We are in active growth phase and on track for significant growth in 2026. Position Overview QSG is seeking a Senior Project Manager to own the end-to-end delivery of client-facing IT projects across our managed services portfolio. This is a hands-on, disciplined leadership role responsible for project intake, scoping, scheduling, communication, and closure across a diverse book of clients and project types ranging from infrastructure deployments and migrations to cybersecurity implementations and onboarding. The ideal candidate is someone who brings their own systems and structure, not someone who needs to be given them. You will be the process owner for project delivery at QSG and will work closely with engineering, account management, and ownership to ensure projects are delivered on time, on scope, and with a high client experience. This is not a coordinator role. We need a Senior PM who can drive projects independently, hold engineers and vendors accountable, communicate proactively with clients, and build a repeatable delivery model that scales with the business. A strong fit at QSG comes prepared, understands their skill set and wants to grow it, and always has the best interest of the client at heart. This is a fast-paced environment where priorities shift youll need to thrive in that, not just manage it. Key Responsibilities Project Ownership & Delivery Own the full project lifecycle from kickoff through closure scoping, scheduling, resource coordination, status tracking, and final delivery Manage multiple concurrent client-facing projects across managed services, infrastructure, migrations, and cybersecurity Build and maintain detailed project plans with clear milestones, dependencies, task owners, and deadlines Prepare Scope of Work (SOW) documents with technical input from the engineering team own the accuracy and completeness of project scope Develop and monitor project budgets in accordance with each SOW throughout the project duration Actively maintain risk assessments throughout each project; identify risks early and resolve or escalate before they impact delivery Ensure all projects are closed with proper documentation, client sign-off, and internal handoff to support teams Client Communication Serve as the primary point of contact for clients throughout project execution Deliver consistent, professional project status updates on a defined cadence clients should never have to ask where things stand Set clear expectations on scope, timeline, and deliverables at project kickoff and maintain them throughout Manage scope changes professionally, document them formally, and communicate impact to clients and internal stakeholders Internal Coordination & Team Accountability Coordinate engineering resources, field technicians, and outside vendors to execute project work on schedule Manage project team members by communicating expectations, monitoring results, and providing coaching and feedback Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action Support staffing needs by assisting with team member training and developing personal growth opportunities Run structured project kickoff and status meetings with internal teams; follow up on action items with discipline Partner with Account Management to ensure smooth handoff from sales/onboarding into active project delivery Collaborate with engineering leads to ensure technical requirements are understood, scoped correctly, and resourced appropriately Make effective, timely decisions when multiple options are presented keep projects moving without unnecessary escalation Process & Reporting Own and continuously improve QSGs project management processes, templates, SOPs, and documentation standards create new SOPs as needed Document all work and client interactions thoroughly; we believe in shared knowledge and operating as an integrated team Maintain accurate project status in QSGs PSA platform (Halo) at all times Provide weekly project portfolio status reporting to ownership on-time delivery, at-risk projects, resource utilization Identify patterns in project delays, scope creep, or resource gaps and bring recommendations to leadership Qualifications Required 58 years of project management experience, with a strong focus on client-facing IT projects Demonstrated experience managing multiple concurrent projects in a technical services, MSP, or IT services environment Strong command of project management fundamentals scoping, scheduling, risk management, change control, and closure Excellent written and verbal communication skills able to communicate confidently with both technical teams and non-technical clients Proven ability to hold engineers, vendors, and internal stakeholders accountable without direct authority Self-directed and organized able to build and maintain structure independently without being micromanaged Proficiency with project management or PSA tools (ConnectWise, Halo, Autotask, Jira, or similar) Preferred PMP certification or equivalent (CAPM, PRINCE2, CompTIA Project+) Direct experience at a Managed Service Provider (MSP) or IT services company Familiarity with IT infrastructure concepts networking, servers, cloud, cybersecurity sufficient to scope and communicate technical projects Experience building or improving PM processes and templates from the ground up Experience coordinating field technicians or outside cabling/installation vendors What We Offer Competitive salary, based on experience Health benefits Stable, established company with 25+ years in business and strong growth trajectory Direct visibility to ownership with meaningful influence over how projects are delivered at QSG A team of 30+ dedicated engineers and a broad, diverse project portfolio Auburn Hills, MI headquarters with on-site team culture Physical Demands & Work Environment This role operates in a standard office setting and routinely uses office equipment including computers, phones, and printers. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to operate equipment. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Quantum Services Group is an equal opportunity employer.