Customer Service Agent

Company Description K&R Auto Sales is a trusted dealership specializing in a wide range of quality pre-owned vehicles. Committed to delivering excellent customer experiences, K&R Auto Sales provides comprehensive automotive solutions tailored to meet diverse client needs. Based in Auburn, ME, the company is known for its transparency, commitment to customer satisfaction, and team-oriented workplace. Role Description This is a full-time, on-site role for a Customer Service Agent at our Auburn, ME location. The Customer Service Agent will handle customer inquiries, provide timely support, address concerns, and contribute to a positive customer experience. Key responsibilities include assisting customers in person and over the phone, resolving questions about products or services, and ensuring customer satisfaction throughout the sales process. Qualifications Strong proficiency in Customer Service, Customer Support, and Customer InteractionAbility to enhance Customer Satisfaction and improve the overall Customer ExperienceEffective communication, problem-solving, and interpersonal skillsProactive and organized, with a focus on building relationships and trust with customersFamiliarity with automotive sales or dealership operations is a plusHigh school diploma or equivalent; additional training or certifications in customer service is advantageous