Patient Surgical Care Advocate | Personal Injury Clinic

NEO Surgical Group is seeking a compassionate, confident, and highly motivated Patient Surgical Care Advocate to join our growing Personal Injury team. This role is ideal for someone with a strong healthcare background who understands clinical workflows and can effectively guide patients through their treatment and surgical journey with clarity, urgency, and care.About The RoleThe Patient Surgical Care Advocate serves as a key liaison between patients, providers, and the clinical team. This individual will help patients understand their procedures, treatment plans, and next steps while ensuring they remain engaged, informed, and supported throughout their care process.ResponsibilitiesCommunicate with patients regarding treatment plans, procedures, and surgical recommendationsEducate patients on the importance of recommended care and next steps in their recoveryCoordinate closely with surgical coordinators, case managers, and medical providersEnsure patients remain engaged, informed, and moving forward with their care planAssist patients with scheduling, documentation, and authorization processesProvide clear, confident, and empathetic communication throughout the patient journeyMaintain accurate documentation within EMR systemsServe as a consistent point of contact to enhance patient experience and follow-throughQualificationsExperience in healthcare, medical office, or clinical coordination strongly preferredStrong understanding of medical terminology and patient care processesExcellent communication and interpersonal skillsAbility to build trust quickly and guide patients with confidence and empathyHighly organized, proactive, and detail-orientedComfortable working in a fast-paced, high-volume environmentBilingual (Spanish, Creole, Russian) is a plus!Ideal CandidateNaturally confident communicator who can educate and guide patients effectivelySkilled at building rapport and helping patients stay committed to their care planMotivated, accountable, and proactive in follow-throughThrives in a dynamic clinical environment with multiple prioritiesWhat We OfferCompetitive compensationGrowth opportunities within a rapidly expanding organizationSupportive and collaborative team environmentFull-time position with long-term career potentialIf you are passionate about patient care and excel at guiding individuals through their healthcare journey with clarity and confidence, we encourage you to apply and join our team at NEO Surgical Group.