Mission Operations

Valinor is a new type of defense and government tech company focused on solving the problems others don’t. Our unique model of centralized go-to-market and decentralized engineering allows us to move with unparalleled efficiency to identify unmet needs, build right-sized solutions, and get products where they matter most - in the hands of users. Unlike others in the space, who focus on the flashy problems, Valinor exists to solve the quiet, unaddressed problems–the small but significant ones that lead to cracks in the country’s strength, stability, and security.Backed by General Catalyst, Founders Fund, and Friends & Family Capital, Valinor was founded in 2024 and has established strategic partnerships with Palantir, Anduril, and Helsing. We are building the dream team, and we want you on it.About The RoleValinor Harbor is seeking a team member focused on Mission Operations. This individual will help ensure the success of our product deployments and customer missions. You’ll work closely with customers and internal teams to support deployments in real-world environments, troubleshoot issues as they arise, and ensure our products perform reliably in mission-critical settings.Mission Operations plays a key role in translating product capabilities into successful outcomes for our customers, serving as a bridge between engineering, product, and the field. This is a hands-on role for people who thrive in dynamic environments, take ownership of outcomes, and are motivated by seeing technology succeed where it matters most.What You'll DoServe in a customer-facing capacity to deploy Harbor’s integrated hardware–software productsOwn the deployment of Harbor products at test and demonstration events, from pre-engagement planning through execution and post-event debriefDesign and implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges identified during product useWork with internal and external stakeholders to drive development of product features and configurations that improve real-world deploymentDevelop and contribute to a streamlined user feedback and engagement system, including issue tracking, training sessions, and operational preparationBe the first to respond when things go wrong, taking ownership of issues and driving resolution even outside your immediate area of expertiseThink creatively, work collaboratively, and go above and beyond to get the job doneWhat We're Looking ForPreferred experience: 4+ years of military or military medical experience (prehospital or in hospital) with the U.S. governmentExperience translating and decomposing technical concepts into operational requirements and performance specificationsExperience in project management and product deployment roles, with a proven track record of developing effective and collaborative relationships with customersMeticulous attention to detail, including maintaining accurate records and diligently tracking key project metricsExtraordinary judgment and composure in high-pressure situations, with a demonstrated ability to problem-solve in the moment and drive toward solutions under ambiguityExposure to or demonstrated interest in business development, including customer capture and relationship buildingTechnically curious, with the ability to rapidly develop working knowledge of both mechanical and software systems and architecturesWilling to travel 50-75% of the timeWhat Valinor OffersCompetitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others.Unlimited PTO and two-week company holiday at the end of every calendar year.We are a pro-mental health and pro-family company - we actually encourage employees to spend time with themselves and their families. Valinor also provides fertility benefits to those just beginning that journey.Fun work environment - we like to laugh and take care of each other, but we also deeply respect the mission in front of us.This role requires the candidate to be eligible to obtain and maintain a U.S. security clearanceValinor is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Valinor team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense and government technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you!