Customer Service and Support Representative

Service & Support RepresentativeJoin the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the Alside team where you can be AMazing as we shape our future together.At Alside, we empower our team members to make an impact. Your ideas and expertise aren't just encouraged--they're valued. Join us and be part of a dynamic, growth-driven organization where your contributions help shape the future of the building products industry.The Service & Support Representative is responsible for delivering a high level of customer service while supporting customer engagement and overall business objectives. This role serves as a primary point of contact for customers by managing orders, resolving issues, and providing product guidance.In addition, the position supports customer outreach initiatives, including outbound sales calls to pool accounts (inactive or unassigned accounts designated for new business development) to generate revenue and expand the Supply Center's customer base.Key Responsibilities & ExpectationsDeliver a consistent, high-quality customer service experienceRespond to customer needs accurately, thoroughly, and in a timely mannerDevelop and maintain a working knowledge of products, services, and delivery capabilitiesAccurately enter customer orders and ensure proper documentationField and resolve customer questions, concerns, and issues professionallySupport customer engagement initiatives through outbound pool calls to accounts, as neededUtilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicableEstablish, develop, and maintain positive customer relationshipsOperate in a safe manner and comply with all company safety policies and proceduresSupport Supply Center goals related to customer service, safety, and operational excellenceFollow all company policies and proceduresPerform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center.Skill RequirementsStrong customer service and interpersonal skillsAbility to multi-task and prioritize in a fast-paced environmentOrganized and detail-oriented with effective time management skillsProfessional, composed, and service-oriented under pressureClear written, verbal, and listening communication skillsComfortable engaging customers by phoneSelf-motivated with a positive attitudeAbility to learn and adapt to new technology and systemsEducation & ExperienceHigh School diploma, GED requiredCollege degree preferred2--5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customersPreferred experience with a CRM, preferably SalesforceExperience with Microsoft Excel, Office, and OutlookGeneral knowledge of the building materials industry preferred, but not requiredWhen you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.The pay range for this position is $26-$27 an hour.Strong consideration given to bilingual candidates!