Technical Support Specialist

Position Overview:The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and e-mail. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude. Key Responsibilities• Deliver professional and top-quality customer service to all customers while performing within departmental targets• Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution• Document all customer interactions consistently, thoroughly and free of grammatical errors• Communicate issues clearly and effectively to both customers and internal departmentsRequired Qualifications and Skills• BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience• Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS• Excellent verbal and written communication skills to interact effectively with customers Preferred Skills• Microsoft SQL Server experience• Microsoft Web Server (IIS)• Experience with quality assurance practices and methodologies Benefits• Monthly Phone, Internet, Dental allowances• Monthly Employer National Insurance Contributions• Life Insurance• Business travel insurance• Bonuses• TS Commissions• US holidays• US vacation standardsPlease forward your resume with salary requirements to HR@goaims.comNo phone calls, please Company Overview:Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry. Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.