Head of Membership - Soho House Chicago (Maternity Cover/Temp)

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Purpose:The Head of Membership, Soho House Chicago is responsible for the development, acquisition, management and retention of members at Soho House Chicago. Working closely with the Regional MD, the Head of Membership leverages an extensive network across Chicago, with a demonstrated ability to build and maintain high-value relationships. This network is key to ensuring the Membership Committee is of the highest standard and that membership targets are consistently met with quality new members. An active social individual in the city, this person will be able to develop key relationships at businesses or with individuals, attracting new members into the Houses by hosting lunches, dinners and other outreach activity and events to ensure SH is the leading members club. The role requires a combination of strategic thinking, community engagement, and hands-on member management, with a minimum of two nights spent in-house each week attending or hosting key events to drive membership acquisition. The Head of Membership will lead a small team and work closely with the Membership Manager to oversee member behaviour, introductions, and retention.Please note: This position is a temporary maternity leave cover expected to run from June through November.Main ResponsibilitiesMembership Acquisition & DevelopmentOwn the full membership lifecycle: acquisition, onboarding, management, and retention of all membersDrive the quality of membership applications, ensuring that the Houses maintain a strong, vibrant, and diverse membership base aligned with its House Identity PlanPersonally review membership applications, leading the approval process in collaboration with the Membership Committee and Membership DirectorsCreate, host and attend events within the House (minimum two nights a week), fostering strong relationships with existing members and engaging prospective members to attract high-quality applications, plus monitoring member quality and profile in the House ensuring it best suits the House IdentityUnderstand and deliver the membership headcount (approvals and leavers) and revenue targets and ensure these are met or exceeded through active management and outreach efforts that reflect the different objectives of each HouseMembership Retention & Member ExperienceOversee the handling of member behaviour issues both Houses, acting as a liaison between the member and Membership Behaviour Committee in case of any member disputes or behavioural concerns, ensuring proper documentation and resolutionWork with the Membership Manager to ensure personalised engagement with members who might be at risk of leaving, ensuring they feel valued and supported through regular touchpoints and interactionLead efforts to minimise churn, proactively identifying at-risk members in partnership with the MST team and addressing issues to ensure long-term retention.Collaborate with the events team to curate a range of member-exclusive experiences that attract high-quality applicants and enhance current member satisfaction.Membership Committee ManagementEnsure that both Membership Committees operate at the highest standard, regularly meeting with them in between meetings to ensure they feel valued and engaged. At Committee Meetings, ensure they propose new applicants, review recent applications, and take an active interest in strategic priorities for the House including feedbackDevelop and implement innovative ideas to keep the Committee engaged, rewarded, and incentivised, ensuring they consistently contribute to the success of the HouseProvide leadership and clear direction to ensure the Committee is aligned with the House's goals and valuesLocal Outreach & Strategic PartnershipsCreate and execute a robust outreach program that positions Soho House as an integral part of the local community, ensuring representation at key external events and moments in the city for both of the Houses and their own local identityBuild strategic relationships with local businesses, credible influencers, and cultural institutions to identify gaps in the membership and proactively pursue acquisition opportunities whilst also understanding and creating a difference in approach for each Houses individual needsAct as an ambassador for Soho House, cultivating strong relationships outside the House to enhance our reputation and expand the potential membershipTeam Management & CollaborationManage and mentor the Membership Manager, ensuring they are equipped to handle member introductions, outreach, behaviour management, and administrative tasksProvide clear goals and KPIs for the Membership Manager, offering regular feedback and guidance to ensure high performance and job satisfactionFoster a collaborative, dynamic team culture in partnership with the GM/Ops team, Events team, and wider membership team including Member Relations focused on delivering exceptional member experiences and meeting targetsSupport the Membership Manager in planning monthly email headlines, to ensure members are always up-to-date on the key moments happening across Membership, Events, and Operations at the HouseReporting & KPI TrackingTrack membership data and KPIs, including application submission rates, retention rates, churn, and revenue generationUnderstand these metrics so you can provide insights and recommendations for improvementMaintain an active knowledge of industry trends, competitor offerings, and local market developments to inform membership strategy and decision-making.Experience Required:High level of personal contacts and networking skills in the creative disciplines local to the HouseA highly social, outgoing individual who values personal interactionsStrategic thinker with experience building brandsAbility to convert contacts and connections into applications/salesExcellent management capability of a small team/individualsStrong communication skills and ability to work across teamsWhy work with us...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.Career Development: Soho House can progress your career domestically or internationally as well as managerially or technicallySoho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainabilityLearning & Development: An extensive range of internally and externally run courses are available for all employees.Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range$100,000—$120,000 USD