Lead Concierge

A professional services firm in downtown Austin is seeking a Lead Concierge / Workplace Experience Associate to serve as the face of their office. This individual will act as the central point of contact for clients and guests, ensuring a polished, high-touch experience across the workplace.Location: Downtown Austin, TXSchedule: 8:00 AM – 5:00 PMEmployment Type: Temporary with potential to convert to permanentParking: AvailableResponsibilities:Serve as the central point of contact for clients, managing requests and coordinating servicesWelcome and orient guests, maintaining a professional and courteous presenceProvide real-time support for meetings, including room setup and coordination with organizersOversee day-to-day office operations and support/hold team members accountableConduct floor walks to ensure common areas remain clean, organized, and well-stockedManage supplies, submit facility work orders, and assist with mailroom/package handlingCoordinate with building security and manage guest/access proceduresRespond to general inquiries and provide 5-star customer service at all timesRequirements:High school diploma or equivalent required3+ years of experience in hospitality, hotel, front desk, or concierge-related rolesStrong verbal and written communication skillsProficiency in Microsoft Office SuiteHighly organized with excellent time management skillsAbility to work independently with minimal supervisionComfortable multitasking in a fast-paced, client-facing environmentProfessional appearance and demeanor requiredAdditional Characteristics Preferred:Hospitality-focused, honest, reliable, hardworking, upbeat, and self-motivated.Please submit your resume for immediate consideration!You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.