Overnight Lodge Coordinator

Overview: The overnight lodge coordinator will work both as a front desk agent and will support overnight needs throughout the hotel. This position will supervise overnight tasks such as; night audit, room calls, security concerns, housekeeping needs including; laundry, stocking housekeeping closets, maintaining common areas, greeting and registering guests into and out of the hotel in a courteous and professional manner. Will provide information and assistance to all resort guests.Responsibilities: What You Will Be Doing Maintain an environment of professionalismTo adhere to house rules, departmental policies, and safety standardsCommunicate clearly with guests and managementRespond to or channel any guest requests/complaints to the department or proper managerUse problem-solving skills to professionally handle any guest issue, question, or concernPerform other duties as assigned by managementHow You Will Do It To adhere to PCI compliance proceduresOperate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and outProper distribution of guest keys and staff keysCompletes daily duties as outlined on Night Audit ChecklistAnswer telephone calls from internal and external guests/customers as well as inter-departmental calls.Compliance with communication protocols for telephone and emailClean guest suites thoroughly and timely to maintain the hotel's standardsKeeping carts and closets stocked, clean and free of trashEnsure that all room linen is cleaned and foldedMaintaining chemical closets clean and stockedProtect employees, guests, and company propertyEnforce resort policies and proceduresPerform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessaryPatrol and inspect assigned areas of the resortKeep unauthorized personnel out of restricted areasRapidly respond to active alarms, medical calls, and other emergency situationsMonitor all areas for safety hazards, including fire, theft, and vandalismWrite detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management systemWork alongside law enforcement and other emergency service providers.Why work with us? Flexible scheduling work as little or as much as you wantPaid trainingAdvancement opportunitiesFree admission to ALL Six Flags parks, including White Water BayFree tickets for friends and familyDiscounts on passes, food, and merchandiseExclusive employee eventsFun rewards, benefits, and more!Pay Range: $20-$22/hrQualifications: What You Will Need Must be at least 18 years oldFor safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English languageComputer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)Knowledge of Opera software preferredPrior guest services experience requiredShould have an enthusiastic and service-oriented attitudeMust be able to perform tasks safely and adhere to company policyPossess or have the ability to obtain, and maintain, a New York State Security Guard LicenseSuccessfully complete background pre-screeningAbility to share all possible hotel and waterpark knowledge as trainedAbility to handle multiple tasks in a fast paced environmentPossess organizational skills and attention to detailMust be able to work weekends, holidays, and other shifts as necessaryMust be available to work overnight shift (11pm 7am)Must be able to work independently acting with integrity.Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbs