Welcome Center Concierge - Soul Center YMCA (Beverly MA)

Welcome Center Concierge Soul Center YMCA Beverly, MA (Beverly Athletic Club Operated by the YMCA of the North Shore) Are you an energetic, friendly, and social individual who thrives in a fast-paced environment? Join our team at the Soul Center YMCA, a unique wellness-focused facility featuring a welcoming atmosphere and a beautiful indoor saltwater pool! We are seeking a motivated Member Services Team Member to join our Welcome Center team. In this role, you'll be the first point of contact for members and guestscreating a positive, welcoming experience while helping individuals and families connect to everything the YMCA has to offer. What You'll Do Provide excellent customer service to members, guests, and program participants both in person and over the phone Welcome members with a friendly, engaging approach that supports member satisfaction and retention Give tours to prospective members and promote YMCA memberships and programs Build meaningful relationships and help members connect to programs that support their goals Assist with membership updates, questions, and general inquiries Address concerns professionally and escalate issues when needed Follow YMCA policies and procedures related to member services Monitor locker rooms as needed and respond to emergencies appropriately What We're Looking For Strong communication and interpersonal skills A passion for customer service and community engagement Ability to multitask and stay organized in a fast-paced environment A positive, team-oriented attitude Commitment to creating a welcoming and inclusive member experience Why Work at the YMCA? At the YMCA, you're more than an employeeyou're part of a mission-driven organization dedicated to strengthening community. FREE YMCA membership & program discounts Paid training and professional development Opportunities for growth across seven YMCA locations Retirement plan with company contribution Ready to be the friendly face that welcomes our community every day? Apply today and be part of something meaningful at the Soul Center YMCA! Qualifications Must be 18+ for opening and closing shifts and 16+ for all other shifts Availability to work a variety of shifts; we are currently hiring for multiple schedules Excellent interpersonal and problem-solving skills Ability to build connections with individuals from diverse backgrounds Previous customer service, sales, or related experience preferred Basic computer skills and comfort with learning new systems The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.