Director of Enterprise Applications and Platform Services

Position DetailsPosition InformationPosition Type Professional Staff Faculty Track Position Title Director of Enterprise Applications and Platform Services Employment Status Full Time Months 12 Campus Portland, ME DescriptionThe Director of Enterprise Applications and Platform Services provides strategic leadership and operational oversight for the university’s enterprise application ecosystem supporting teaching, learning, research, and administrative operations. This role leads the ITS team responsible for the administration, configuration, integration, and continuous improvement of mission-critical platforms, including ERP, SIS, LMS, CRM, EHR, and related systems.Reporting to the VP/CIO, the Director serves as a key liaison between Information Technology Services (ITS) and campus partners, ensuring reliable, secure, and high-performing application platforms that deliver meaningful outcomes for students, faculty, and staff.This is an on-site position located on our Portland, Maine campus.About The University Of New EnglandUNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.Benefits OverviewMultiple health and dental plan options, plus vision coverage.Up to 8% retirement plan match.Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.Educational benefits:UNE tuition waiver for employees, spouses, and domestic partnersFor more information about our outstanding benefits, please visit: UNE Benefits OverviewResponsibilitiesLead strategy, governance, and roadmap development for the enterprise application portfolioOversee application lifecycle management, including upgrades, patching, release management, and configurationEstablish standards, documentation, and change control practices for platform administrationPartner with institutional leaders to define priorities, success measures, and system valueServe as senior technical authority for mission-critical platforms Oversee system administration, security configuration, environment management, and performance optimizationEnsure applications remain current, supported, and aligned with vendor and institutional standardsEstablish tiered support models and clear escalation processesOversee enterprise application integrations and data exchange in coordination with IT and data teamsMaintain application inventory, architecture documentation, and integration mappingsAssess platform health, risk, and dependencies across the portfolioPromote architectural standards and scalable, sustainable integration practicesLead technical evaluation of new and existing systems, including architectural fit, integration complexity, and total cost of ownershipParticipate in procurement, RFP processes, and vendor selectionIdentify opportunities to enhance platform value, reduce risk, and optimize the application portfolioLead or support system implementations, upgrades, migrations, and decommissioning effortsOversee data migration, testing, and quality assurance processesIdentify opportunities to consolidate or rationalize systems and reduce technical debtDrive continuous improvement in platform performance and user experienceEnsure applications align with data governance, privacy, and regulatory requirements Partner with security and infrastructure teams to maintain strong application security and resilienceSupport business continuity and disaster recovery planningManage vendor relationships and contracts for enterprise application platformsMonitor vendor performance, service levels, and alignment with institutional goalsConduct regular vendor reviews and support strategic sourcing decisionsLead, coach, and develop a multidisciplinary team of application administrators, analysts, and developersServe as a liaison to academic and administrative units, supporting proactive planning and adoptionContribute to multi-year platform roadmaps aligned with institutional strategyEstablish and track key performance indicators for platform reliability, performance, and user satisfactionIdentify and implement improvements that enhance efficiency, reduce risk, and improve service deliveryPerform other duties as assignedQualificationsBachelor’s degree in information technology, computer science, or related field7–10 years of progressive experience in enterprise application or IT systems leadershipHands-on experience supporting enterprise platforms such as ERP, SIS, LMS, CRM, or EHR systemsExperience with system integrations, application lifecycle management, and platform operationsKnowledge of data governance, security, and regulatory requirements (e.g., FERPA, HIPAA)Experience managing vendors and enterprise software contractsStrong leadership, communication, and stakeholder engagement skillsPreferredMaster’s degree in a related fieldExperience in higher education or similarly complex organizationsProfessional certifications (e.g., ITIL, PMP, Workday, Salesforce, Oracle, SAP)Experience maturing enterprise application management functions and governance frameworksFamiliarity with integration platforms, APIs, and middleware technologiesExperience with application portfolio management, system rationalization, or platform consolidationExperience with AI-enabled capabilities within enterprise platformsEEO Statement SummaryConsistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.Vaccination Statement (PLEASE NOTE)Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.Additional NoteThis position is not eligible for H-1B visa sponsorship.Posting Detail InformationPosting Number 2022PS0890P Open Date 05/05/2026 Close Date Open Until Filled YesSupplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired DocumentsCover LetterResumeNames and contact information for two professional referencesOptional DocumentsLetter of Recommendation