Guest Services Coordinator

Company DescriptionLewis Ginter Botanical Garden is dedicated to education and connecting people with plants to strengthen communities. Through initiatives like growing fresh produce for the hungry, urban greening, water management efforts, workforce training, and diverse educational programs, the Garden strives to enrich lives and promote environmental sustainability. As a nationally recognized leader in horticulture and education, Lewis Ginter Botanical Garden and the Lewis Ginter Nature Reserve celebrate the interconnectedness of humans and the natural world. Located in Richmond, VA, the Garden is a hub for innovation and excellence in community engagement and plant-based education.Role DescriptionThe Guest Services Coordinator is a critical part of our forward-facing on-site welcoming committee for the Garden and leads staff and volunteers in customer service delivery and ticket sales. The role audits daily and event sales activity, performs cash management and basic accounting, and maintains sales and membership records.The ideal candidate is customer service-oriented with experience leading a team and the ability to resolve customer concerns while working in a busy, public area. They will also be familiar with POS systems, like Tessitura, and maintain membership and sales databases to monitor attendance, financial, and sales information.Pay: $17.00 per hourResponsibilities and RequirementsCreates a welcoming atmosphere for visitors by delivering exceptional customer service and modeling the Garden’s value of hospitality for guests, staff, and volunteers.Coordinates and administers ticket sales and cash handling activities for day-to-day and special events; reconciles daily sales and deposits and ensures adherence to established policies and procedures.Leads the daily operations of the front desk, admissions, and visitor information areas, including maintaining internal and external communications, messaging, and signage.Establishes and maintains work schedules for Guest Services staff and volunteers, ensures effective customer service delivery, supervises the activities of staff and volunteers when on site, and serves as lead trainer. Works at the front desk as needed.Resolves problems related to transactions and guests’ experience; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.Maintains member and ticketing information through a POS/ticketing system.Provides detailed attendance, sales, and financial reports on a timely basis; maintains guest services records.Oversees the coordination of tours, special events, like GardenFest, and special ticketing, including communications, sales, scheduling, and greeting.Serves as the point of contact during emergencies, following policy and procedures to inform safety and emergency personnel.Performs associated administrative tasks, which may include special projects, correspondence, processing mail, and program-related activities.Perform other job-related duties as assigned.QualificationsAssociate's degree and 2 years of experience in the hospitality or retail field.1 year of supervisory experience, preferredPrior cashier, money handling experience.Efficient and accurate database entry skills.