Service Delivery Processing Specialist

Job Overview ADP is hiring a Client Service & Product Support Specialist to help clients with funding questions, educate on ADP policies, evaluate client funding behavior, and mitigate risk. Responsibilities Serve as a subject matter expert handling routine client requests. Resolve routine customer concerns with predefined solutions. Answer non-technical questions regarding ADP products. Provide consultation and support to less-experienced specialists. Learn and navigate ADP systems to respond to issues. Assist clients in managing their business, troubleshooting payroll issues, and delivering a seamless experience. Maintain a daily schedule to handle a high volume of inbound calls. Typical Day Client Support – manage clients' business solutions, troubleshoot payroll issues, partner with business units. Continuous Learning – upgrade knowledge on payroll, compliance, SOPs, tools. Organization – adhere to daily schedule to handle inbound calls. Qualifications At least two years of experience in a customer-service environment or as an HR/HRIS practitioner with system experience. College degree desirable but not required. Military experience considered an asset. Benefits Medical, Dental, Vision, Life Insurance Matched Retirement Savings Wellness Program Short- and Long-Term Disability Charitable Contribution Match Holidays, Personal Days & Vacation Paid Volunteer Time Off Competitive hourly pay ($15.48 – $31.39) Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP's operating needs, applicant merit including qualifications, experience, ability, availability, cooperation, and job performance. Ethics ADP upholds high ethical standards and expects employees to demonstrate integrity and foster an honest, respectful workplace. J-18808-Ljbffr