Automotive Customer Care Representative (Service BDC)

DealershipL0396 Hyundai of New Port RicheyHyundai of New Port Richey – Automotive Customer Care Representative (Service BDC)Hyundai of New Port Richey is proud to be the #1 Volume Hyundai Dealership in the United States for 10+ consecutive years (2014–2024). When you join our team, you’re stepping into a workplace built on performance, growth, and a deep commitment to our people and our customers.We are looking for a dependable, positive, and customer‑focused individual who thrives in a fast‑paced, team‑oriented environment. If you enjoy helping people, staying organized, and communicating confidently by phone, text, and email, this role is an excellent fit — and a perfect stepping‑stone for anyone interested in becoming a Service Advisor in the future.What Makes Someone Successful In This RoleComfortable on the phone — confident, friendly, and clearStrong multi‑tasking — able to manage calls, messages, and scheduling at oncePositive attitude — even on busy daysTeam player — works closely with advisors and managementReliable attendance — consistency mattersOrganized in a busy environmentQuick learnerStrong typing and computer skillsResponsibilitiesScheduling service appointments for customersHandling inbound and outbound calls, texts, and emailsResponding to internet service inquiriesAnswering questions about maintenance, recalls, and warranty coverageFollowing up with customers regarding appointments and recommendationsWorking closely with Service Advisors and management to ensure a smooth customer experienceEntering customer information accurately into the CRMMaintaining detailed customer and service recordsQualificationsCustomer‑focused, energetic, and self‑motivatedExperience in customer service or call center environmentsStrong verbal and written communicationBilingual (Spanish) is a plusExcellent computer and typing skillsHighly organized with strong attention to detailExperience with Volie, CDK, or XTime is a plusAbility to address customer concerns promptly and professionallyWorking HoursThis is a full-time position with shifts scheduled between 9am–6pm and 10am–7pm. Candidates must be available to work these shifts, including alternating weekends, as our department operates 7 days a week.We Offer Best-in-class Industry BenefitsCompetitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.