Service Engineer

Job DescriptionSurfx Technologies is a fast-growing company that offers atmospheric argon plasmas for the high-volume manufacturing of integrated circuits, semiconductor packages, printed circuit boards, and other microelectronic devices. These automated plasma machines are an excellent choice for surface cleaning, activation, and metal oxide removal. The Surfx Technologies team delivers this atmospheric argon plasma technology for assembled products that are less likely to corrode, delaminate, or come unglued during their lifetime. Our customers include the world's leading semiconductor manufacturers and technology companies.Our industry leading tools deliver fast, effective, damage-free and particle-free surface modification, employing our proprietary atmospheric pressure, argon plasma technology. Collaborating within the team, this role requires deep knowledge of mechatronics to design and develop innovative new products. The Service Engineer works closely with sales engineers, service engineers, process engineers and management to help Surfx gain a significant share of the semiconductor equipment industry.Position key responsibilitiesServe as the primary technical point of contact, providing world-class on-site supportEfficiently diagnose and service equipment ensuring a rapid turnaround time to minimize customer downtimeExecute comprehensive field service and preventative maintenance protocols at client facilities to ensure optimal equipment performance and reliabilityProactively manage the local inventory of spare parts, ensuring essential components are available for both scheduled maintenance and emergency repairsMeticulously document all technical interventions, repairs, and installations within our service management system ensuring data integrity and compliancePartner closely with the Sales team to provide technical insights and updates, ensuring a seamless customer experience and driving total client satisfactionExperience and qualificationsBachelor's degree in Engineering, Computer Science, or a related technical field; equivalent professional experience will also be considered0 to 5 years related experienceExperience in system-level troubleshooting across hardware, networking, and control systems, with hands-on skills in diagnosing and resolving complex issuesFamiliarity with manufacturing and production environments, with insight into how subsystems integrate into larger automated workflowsExceptional communication and collaboration skills, with the ability to coordinate effectively across software teams, hardware engineers, and external customersHighly detail-oriented, with strong documentation, organizational, and process-management capabilities to support scalable integration effortsWillingness and ability to travel domestically and internationally, including to Asia and Europe, to support global customer deployments and business operationsCompensation$70,000.00-$80,000.00 per year, commensurate with qualifications and experience.Working Conditions/Physical & Mental DemandsThe physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.Standard office environment. Significant computer work should be expected.A Culture of Collaboration & Personal GrowthAt Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.Equal Opportunity EmployerMycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.About UsMycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.