CNA Client Services (a care management and direct care position)

divh2Client Services Professional/h2pAs a Client Services professional, you will ensure our clients and their families receive home care delivered with compassion, excellence, and reliability. You will be responsible for leading and mentoring staff to ensure clients come first and caregivers have the support they need to be successful./ppThis is a full-time position, and the right fit would be available for office or shift work between the hours of 7am-7pm Monday-Friday and every other weekend. Please contact the office if your skills apply and you are interested!/ph3Key Responsibilities/h3ulliCare Management: Develop care plans and oversee their execution; provide Geriatric Care Management and ensure all care meets the highest professional, ethical, and safety standards./liliStaff Supervision: Lead, inspire, and motivate CHAMPS and Care Professionals in both the office and the field; set expectations, coach performance, and recognize achievements./liliTraining Development: Facilitate new hire orientations and participate in ongoing in-services; accurately assess the competencies of In-Home Care Aides./liliService Management: Visit clients across the Midlands to conduct re-assessments; monitor service to optimize utilization and maintain positive relationships with referral partners and payors./liliDirect Care: Covering of shifts due to staffing shortages or emergencies. MUST BE ABLE TO WORK WITH ALL CLIENTS./liliOperations: Manage on-call duties as needed; handle client concerns with a focus on high-quality service and retention./li/ulh3Qualifications Requirements/h3ulliExperience: Minimum of 3 years of hands-on care experience with seniors./liliMinimum of 1 year of supervisory experience (managing 5+ employees)./liliExperience managing systems, processes, and people./liliLicensing: CNA license (or equivalent experience)./liliValid drivers license with a good driving record and reliable transportation./li/ulh3Skills/h3ulliCommunication: Ability to actively listen and communicate effectively (verbally and orally) with all levels of personnel./liliProfessionalism: Strong awareness of professional boundaries and adherence to HIPAA laws./liliSoft Skills: Strong organizational and interpersonal skills; excellent problem-solving abilities./liliMindset: A growth mindset, analytically proficient, and a desire to build business relationships./liliWorking Conditions: Willingness to travel to client homes throughout the Midlands. Ability to work flexible hours and after-hours as needed to support business needs./li/ulpWhat we can offer you: Health insurance plans, supplemental insurance, 401(k) program, well-being programs, mileage reimbursement, earn wage access, employee recognition program, employee referral program, paid training, PTO - and more!/p/div