Help Desk Support Specialist

Help Desk Support SpecialistDepartment: OSC Edge - Above Baseline Systems Maintenance SupportResponsibilitiesProvides quality customer support to ensure a positive experience as a customer service employeeResponds to customer inquiries in-person, telephonically or via e-mail.Resolves customer issues through subject matter expertise, research, reproduction, and troubleshootingParticipates in special projects as requiredWorks under some supervision but also expected to utilize independent judgment and initiative. Work is reviewed for soundness of technical judgment, overall adequacy, and accuracyKeeps manager and team members informed. Participates actively within the team by sharing informationDisplays self-confidence and shows strong initiative. Demonstrates well-developed communication skillsOperate and maintain hardware and software associated with standard IT service deliveryProvides IT performance metrics/service reporting and documentation, and weekly IT ServicePerforms other tasks as required by OSC and the Government contracting officeRequired Qualifications / Education and ExperienceAssociate's degree in related discipline4 years' experience in related fieldA+ CESec+ CEComputing Environment Certification (currently Microsoft Windows 10)Ability to stand for long periods of timeAbility to lift and carry 20-25 poundsAbility to stoop, bend and kneelMust have and maintain a Secret personnel clearanceBenefitsWe offer eligible employees with an opportunity to enroll in a variety of benefits offerings. Here are just some of our benefits for our US based positions:Life insurance and AD&DFlexible SpendingAccident, Critical Illness and Hospital Indemnity coverage401(k) and ROTH retirement options and company matchPet InsuranceIdentity Theft and Fraud Protection coverageAbout OSC EdgeFounded in 2008, what started as a small business has grown into a diverse and innovative global team owned by Cook Inlet Region, Inc. an Alaska Native Regional Corporation. As a US Federal contractor, we are a dedicated IT Service Provider supporting the Departments of the Army, Navy, Air Force, DoD Educational Institutions, and large corporate entities. Our expertise is in Cloud Computing, Cyber Security, Compliance Management, Enterprise Architecture, IT Support, and CSfC. If you are passionate about making a difference and thrive in a dynamic and collaborative environment, we invite you to apply to join our team.Equal Opportunity Employer / Veterans / DisabledEqual Opportunity Employer / Veterans / DisabledJ-18808-Ljbffr