Bilingual Production Manager (Auto Hail Repair)

Our client, a successful and growing Auto Hail Repair Company, is looking for a Production Manager. This isn't your traditional body shop, it's a tight knit team and they're looking to add another strong leader who will help drive important decision-making and manage key staff. In this role you will be responsible for overseeing estimating and repair operations at our business. You will be accountable for effectively guiding the paintless dent repair workflow and service advisor teams to generate high quality estimates, repairs and a high level of customer satisfaction. The Production manager will lead the day-to-day work activities and establish processes to ensure high standards of quality and productivity are met.ResponsibilitiesSupervise and coordinate shop activities, including scheduling and assigning work to staff, providing estimates and coaching service advisor staffMaintain inventory levels and order supplies as neededLead an established team of professionals in a Customer/Employee Satisfaction Driven environment to accomplish departmental goals.Manage the operating budget and expenses related to the repairs performed by the body shop.Ensure that every employee is focused on providing exceptional customer service.Ensure an ongoing strong understanding and application of insurance partner guidelines.Hold daily Production Meetings with all team members.Supervise parts procurement and supplement process.Monitor sublets and production scheduling.Monitor several key indicators, including repair cycle time, average repair estimate revenue, supplement revenue, and approval timeCoordinate and collaborate with our strategic partners, including insurance company representatives, fleet companies, and retail customersObtain approvals as required to ensure prompt payment from insurance customers and retail customers.Requirements:High school or college, automotive body repair diploma or certificate preferredExtensive experience as a Body Shop Manager or a similar roleBilingual - English / Spanish is requiredProven experience in maximizing efficiency and implementing systems and processes to ensure predictable resultsA complete understanding of the day-to-day auto body repair duties, roles, and responsibilities of staffFamiliarity with insurance repair procedures and guidelinesProficiency with MS Office applications and collision softwares:Proficiency with CCC and Mitchell are requiredMobile Tech RX experience is preferredStrong mechanical knowledge to troubleshoot equipment, R&I, and repair related issuesAbility to use hand tools, power tools, and machinery effectivelyAbility to effectively communicate both verbally and in writingAbility to deal with people sensitively, tactfully, diplomatically, and professionallyPerks:Comprehensive benefits including medical, dental, vision, and life insuranceCompetitive PTO – 12 days year one, 15 days years twoReimbursements for gym and Audible subscriptionsQuarterly company events with the teamMonthly town hallsGreat company culture!