Loan Operations Specialist

Investment Bank located in Baltimore, MD seek Loan Processing Specialist.Business Unit: Loan Processing OpsOn site min 3 days a week and they will need a working home computer and/or laptop.Zoom interviews for the first round and likely the 2nd round.The Loan Processing Support Specialist maintains pipeline health and workflow continuity across the mortgage origination lifecycle within the Loan Processing unit. This role partners closely with Mortgage Specialists and internal teams to proactively identify and resolve issues that impede loan progress, ensuring quality, compliance, and funding outcomes are achieved.LP Support Specialists take end to end ownership of loan and service exceptions, remove workflow bottlenecks, and provide targeted operational intervention to keep loans advancing efficiently and compliantly.________________________________________Key ResponsibilitiesMonitor the loan pipeline to identify stalled, at risk, or complex loans and take targeted action (calls, follow ups, document retrieval) to unblock progressResolve loan and service exceptions end to end, coordinating across Mortgage Specialists and internal partner teamsServe as a continuity resource to ensure consistent progress through Initial Disclosures, Loan Processing, Closing, and FundingProvide LOA, and other extended absence coverage to maintain workflow continuity during staffing gaps or volume spikesAct as deployable support during periods of elevated volume or operational stressInvestigate recurring issues, identify root causes, and recommend workflow or process improvementsPartner with internal teams to reduce repeat defects, bottlenecks, and handoff frictionSupport quality and compliance through Initial Disclosure and Loan Processing scrubsAssist managers with coaching related to quality trends, defects, and compliance gapsEnsure operational enhancements and initiatives (e.g., OERC) are implemented effectively and feedback is surfacedGenerate and analyze operational reporting related to pipeline health, aging, trends, and funding performanceTrack performance against funding targets and initiate corrective actions when risks are identified________________________________________Required QualificationsMinimum 5 years loan processing experienceSelf-starter who engages directly via phone when needed, to resolve issuesStrong understanding of mortgage operations and the loan origination lifecycleDemonstrated ability to manage complex workflows and resolve issues across multiple stakeholdersProven analytical and problem solving skills with the ability to identify root causes and drive solutionsExperience with operational reporting, pipeline management, and performance metricsStrong communication skills with the ability to influence without direct authority________________________________________Preferred QualificationsExperience supporting or partnering with Initial Disclosures, Loan Processing, Closing, Underwriting, and/or Funding teams. Originations and/or Sales experience a plusExperience with non-conforming/complex loan transactions preferredPrior exposure to quality assurance, compliance reviews, or regulatory driven processesAbility to operate effectively in a fast paced, change driven environmentPrior management experience preferred