General Manager

About High Performance Academy (HPA)High Performance Academy (HPA) is on a mission to empower individuals to reach their potential through sports enrichment, and positive development experiences. We partner with schools and districts across California to provide dynamic, inclusive, and high-quality after-school and enrichment programs, camps and leagues that combine sports, social-emotional learning, and mentorship. Our goal is to serve 100,000 youth by 2030 through experiences that build confidence, teamwork, and lifelong skills, on and off the field.About The RoleThe General Manager leads the overall success of HPA's Clovis Indoor Center, overseeing facility operations, staff, customer experience, enrollment, financial performance, and program delivery. This role drives business growth across Youth Camps, Development Programs, Leagues, Rentals, Events, and Birthday Parties while ensuring operational excellence and alignment with HPA's mission and core values. Partnering with Corporate teams, the General Manager builds high-performing teams, develops scalable systems, and creates exceptional experiences for participants, families, and staff. The ideal candidate is a hands-on, entrepreneurial leader with strong operational, leadership, and business acumen.How You'll ContributeLead Facility Operations: Oversee all daily operations, programming, scheduling, facility presentation, safety, and operational systems to deliver an exceptional customer experience.Drive Business Growth: Own enrollment, retention, revenue, and profitability across all program areas while identifying opportunities to expand offerings and increase community engagement.Build & Develop Teams: Recruit, hire, train, coach, and lead coaches, referees, and front desk staff while fostering accountability, professional development, and a positive team culture.Deliver Outstanding Customer Experience: Ensure every participant and family receives exceptional service through high-quality programming, responsive communication, and proactive issue resolution.Manage Financial Performance: Oversee budgets, labor costs, payroll efficiency, program performance, and key business metrics to achieve operational and financial goals.Develop Systems & Processes: Create, implement, and continuously improve scalable operational systems, SOPs, playbooks, and reporting processes that support long-term growth and consistency.Strengthen Community & Culture: Represent HPA within the local community, build relationships with schools and organizations, and champion HPA's core values while creating an engaging environment for staff, participants, and families.Who You AreWe’re looking for someone who lives our HPA Core Values. At HPA, our values start with “I” and end in “us”Integrity –You do what’s right, even when no one’s watching.Caring –You lead with empathy and put others first.Driven –You’re committed to growth, on and off the field.Resourceful –You’re a creative problem solver, always finding ways to make things work.Team Player –You believe we’re better together and always show up for your team.What You’ll BringBachelor's degree in Business, Sports Management, Recreation, or a related field, or equivalent experience 3+ years of leadership experience in sports, recreation, retail, hospitality, or another customer-facing environment 2+ years of supervisory or management experience Track record of owning and hitting enrollment or operational performance goals Experience managing a site-level budget, tracking key performance metrics, and reporting on site performance Demonstrated ability to improve systems, processes, and operational performanceExperience leading teams, managing daily operations, and delivering exceptional customer experiencesProficient in CRM, registration, and scheduling platforms (HubSpot, DaySmart, TeamSnap, or similar)Bilingual in English and Spanish preferred – strongly valued given HPA’s communityAbility to build and manage staff schedules across a multi-day, high-volume operation Proficient in Microsoft Office Suite (Excel, Word, Outlook) including basic Excel reporting and data tracking Strong communication (verbal and written), leadership, and organizational skills Passion for youth development, leadership, and building high-performing teamsWhy You’ll Love Working HereSalary: $70,304 - $72,000/AnnuallyMedical/Virtual Care, Dental and Vision Insurance Plans for employee and dependentsPaid Time Off — we understand the importance of time to rest and recharge Paid Holidays and Paid Sick LeaveFinancial Wellness — 401(k)/Retirement and Financial Coaching through our EAPProfessional Development OpportunitiesEmployee Assistance Program (EAP)Family Discounts for Camps and Indoor Leagues (youth and adult)Additional Perks: Employee Discounts, Recognition Rewards, life insurance options, and moreBe Part of Something LegendaryAt HPA, we believe teamwork, purpose, and growth are the foundation for impact. If you are ready to support the people systems behind meaningful youth programs and help ensure our organization operates with excellence and integrity, we would love to hear from you.Equal Employment Opportunity StatementAt High Performance Academy everyone belongs. We are proud to be an Equal Opportunity Employer, committed to building a team as diverse as the communities we serve. We welcome all qualified applicants regardless of race, color, religion, sex including gender identity, gender expression, and pregnancy, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status under federal, state, or local law.We are committed to providing reasonable accommodations for qualified individuals with disabilities and religious observances, in accordance with applicable law.