Customer Service Representative

Do you enjoy working with customers over the phone and through written communication? Are you able to collaborate easily with customers and internal support to find the best solution? Are you a natural problem-solver? Are you curious to know how things work and to get to the root of a problem? Do you embrace a growth mindset and not settle for the status quo? Do you have work experience understanding and working through complex processes? If this describes you, we want to get to know you. We are Swagelok Northwest (US), the Swagelok authorized sales and service center providing the highest quality products, services and fluid systems training for the Pacific Northwest and Alaska. We are seeking a highly skilled and motivated Customer Service Representative, preferably with experience working in a technical industry. The ideal candidate can easily partner with our customers and internal resources to find answers to any question that comes their way. While the main responsibility of a Customer Service Representative is to process orders within SAP (our enterprise resource planning system) this position is also looking for new avenues to grow business and connect customers with the full basket of resources we offer. Most interactions are via phone and email, which requires excellent verbal and written communication skills. To view and full job description and to apply go to: https://swageloknwus.hiringthing.com/job/822096/customer-service-representative Schedule: Onsite Monday - Friday 7:30 a.m. to 4:30 p.m. Remote work is not available for this position. Benefits include: Reliable 40 hour a week schedule Onsite free parking and near the MAX line. Paid training Leadership longevity with a focus on associate and team development Performance-based bonuses Health and Dental Insurance after 30 days of employment. Swagelok pays up to 85% of employee health insurance premiums. 7 paid holidays a year 100% company paid: Short-term, long-term, and Life Insurance 401(k) program with up to a 4% company match Tuition Reimbursement for an undergraduate degree Up to 104 hours of PTO in your first year of employment 8 hours of paid volunteer time every year Career advancement opportunities Job Type: Full-time Pay: From $21.15 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Shift: 8 hour shift Day shift Ability to Relocate: Portland, OR 97222: Relocate before starting work (Required) Work Location: In person