Administrative Support Assistant (Family Planning/STI)

“Follow Your Calling, Find Your Career” Pay Range: $20.00 - $24.71/hourThis is a non- exempt (hourly) positionPay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.This role is on-site 5 days a weekAbout UsAt Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.Position SummaryAssist and facilitate referral coordination for wrap around services. Provide clerical and organizational support to ensure efficient clinical operations. Support program leaders with administrative tasks and all other duties assigned. Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.Essential FunctionsProvide administrative support to internal departmental staffRespond to inquiries and resolve administrative issues that may arisePrepare written correspondence such as memos, forms and emailsCreate, maintain, organize and enter information into databases and use various computer applicationsOperate office equipment, fax machines, copiers, or phone systems and arrange for needed repairsSet up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other materialOperate mail systems and coordinate the flow of information, internally or externallySchedule, confirm and maintain meetings, events, and schedulesCompose, type, and distribute information such as meeting notes, agendas, and general informationSome positions may be required to support enrollment and eligibility activities performed in the NC FAST systemMinimum QualificationsExperience: EducationMinimum of two years of administrative experienceHigh School Diploma or equivalentCombination of relevant education and relevant experience accepted? YesLicenses and CertificationsMay require a North Carolina or South Carolina Driver's LicenseMay require County Driving PrivilegesMay require an Annual Motor Vehicle Record (MVR) checkPreferred QualificationsDepartment of Social Services Assignment - Bilingual (Spanish and English) proficiency oral and writtenKnowledge, Skills And AbilitiesKnowledge ofAdministrative and clerical procedures and systems using various computer applications, managing files and recordsPrinciples and processes for providing customer and employee servicesStructure and content of the English language including the meaning and spelling of words, rules of composition, and grammarSkillsCustomer serviceCoordination and organizationJudgment and decision makingTime managementAbilitiesAdaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or culturesBuilding Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyaltyBuilding Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organizationInitiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactiveManaging Work: Effectively managing work time and resources to ensure that duties are completed efficientlyStress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organizationComputer SkillsData entryIntermediate use in various computer applications.Proficient in various computer applications including Microsoft Office SuiteReasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Disclaimer StatementThis is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.