Customer Advocate, Remote

Customer Advocate - Full-Time (Remote)Disabled Veteran Solutions (DVS)A Career With Purpose - Not Just a JobDisabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.The RoleAs a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.This Is a Fast-paced, Structured Environment RequiringReal-time navigation of multiple web-based platformsAccurate documentation across systemsConfident use of Microsoft Word, Excel, Outlook, and TeamsStrong written and verbal communicationConsistent adherence to process and compliance standardsSuccess in this role requires both compassion and technical precision.Technical & Computer Proficiency (Critical Requirement)This is not an entry-level computer role.Candidates Must Be ComfortableNavigating multiple browser windows simultaneouslySwitching between systems while actively speaking with membersDocumenting in real time without sacrificing call qualityUtilizing Microsoft Word, Excel, Outlook, and Teams efficientlyTroubleshooting basic system or navigation issues independentlyCandidates will be evaluated for computer proficiency during the hiring process.Schedule & TrainingFull-Time | 100% Remote | Monday-FridayShifts are 8 hours between 8:00 AM - 8:00 PM EST.Training Schedule8:00 AM - 4:30 PM EST100% mandatory attendance for the full 8-week program.Permanent ScheduleMonday through Friday: 9:30 AM - 6:00 PM ESTStart Date: May 11, 2026This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.Required QualificationsHigh School Diploma (Associate degree or higher preferred)Prior customer service experience handling complex or sensitive mattersStrong proficiency in Microsoft Word, Excel, Outlook, and TeamsAbility to navigate multiple web-based systems simultaneouslyExcellent attention to detail and organizational skillsClear, professional written and verbal communicationPreferred ExperienceHigh-volume or call-driven service environmentsHealthcare, insurance, or medical terminology exposureAdvocacy-based roles such as social work or behavioral healthCustomer-facing retail roles requiring problem resolutionCompensation & GrowthCompetitive pay based on qualificationsBonus opportunitiesComprehensive benefits packageClear advancement pathways for high performersWho Thrives HereProfessionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.Join DVS - where your work matters and your career can advance.A pre-employment drug screening and criminal background check are required prior to employment.Salary: $17.00 per hour