Complex Restaurant Manager

About UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Dossier offers travelers a remarkable immersion into Portland’s curated culture and unique way of living. Our hotel embodies the city’s cultural ethos, in harmony with its natural surroundings. Each of Dossier’s art-filled rooms and suites features locally inspired amenities designed to bring the spirit of Portland into the hotel. Wake up refreshed and ready to explore the region’s endless opportunities for adventure, culture, and cuisine. Dossier is home away from home. Naturally.Description Come be a part of something bigger! BenefitsPyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)  401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away?) Paid Time Off Employee Assistance Program (We are here to support you and your loved ones) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more! QualificationsPOSITION PURPOSE: Manage and guide the day-to-day operations of the restaurants and outlets to meet and exceed profitability objectives. The Complex Front of House Manager is responsible for ensuring a positive guest experience for all guests and ensuring that employees are coached and motivated in a positive manner so that financial contributions to the restaurant and bar are maximized.Essential Functions Participates in generating an annual budget in conjunction with the Director of Food and Beverage that will meet the financial objectives. It is also the Food & Beverage Manager's responsibility to help meet budget in all areas of cost control with consistent focus on cost of sales and payroll. Regularly review and evaluate the degree of guest satisfaction of the food and beverage outlets Implement effective control of food, beverage, labor costs and operating expenses. Analyze operational problems, such as any theft and wastage, and establish procedures to alleviate these problems. Collaborate with other personnel to plan menus, serving arrangements, and related details. Manage and train staff in effective guest relations and hotel service culture to ensure the department provides a high level of customer service. Meet, greet and make guests feel welcomed,respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Ensure sequences of service, standards and expectations are consistently met by all employees and follow up with employees when these are not met. providing supervision and professional development, scheduling, conducting coaching, counseling and evaluations and delivering recognition and reward. Interview and make selection recommendations, ensure schedules are created and posted, ensure payroll is submitted in a timely manner according to the company policies. Ensure Human Resources responsibilities are fulfilled including understanding supporting all training requirements for staff.Qualifications/Requirements 2-3 years leadership experience in an upscale restaurant and bar environment, along with the associated quality and services expectations preferred Food and Beverage leadership experience within an upscale hotel preferred Strong detail orientation, ability to set priorities, multi-task and meet deadlines Basic computer skills; including restaurant and administrative systems Excellent verbal and written communication skills Excellent time management and organizational skills problem-solving skills, including the ability to problem solve without direct supervision. Demonstrated knowledge in wine and spirits Bachelor’s degree or Hotel Management program certificate; or minimum of two years related experience and/or training; or equivalent combination of education and experience. All other duties as assignedPhysical Demands/Work Environment While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel objects, tools, kitchen equipment, or controls; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. While performing the duties of this job, the employee is frequently exposed to heat from the cooking equipment. The noise level in the work environment is usually moderate to loud.