Desktop Support
Position: Desktop SupportLocation: San Francisco, CASkills:1. Strong Windows desktop and endpoint support expertise2. Multi-monitor and high-performance workstation setup3. Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIKey Responsibilities:Service Delivery & Field Service OperationsProvide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.Support time-critical incidents aligned to market cycles.Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.Coordinate with cross functional IT teams for priority issue resolutionSupport for back-office users and new joiner onboarding process.ITSM Process ExcellenceManage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.Ensure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking.Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact.End-User Technology & Trading Floor SupportInstall, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.Support multi-monitor configurations.Manage mobile devices and secure endpoints used for remote portfolio access.Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.Required Skills & Experience4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial ServicesExperience supporting portfolio managers, traders, and research teamsExposure to market-sensitive, time-critical environmentsTechnical SkillsStrong Windows desktop and endpoint support expertiseMulti-monitor and high-performance workstation setupGood to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIRegardsPatrick FernandezTalent Acquisition Group - Strategic Recruitment Manager