Customer Service Specialist

Role and Responsibilities for the Customer Service Specialist:Meets customer service financial objectives by forecasting requirements, prepares annual budgets and schedules expenditures.Improves customer service quality results by conducting surveys and studying, evaluating and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.Implements production, productivity, quality and customer-service standards.Contributes customer service information and recommendations to strategic plans and reviews.Audits customer service procedures and trends and determines system improvements.Determines customer service requirements by maintaining contact with customers.Other duties as assigned.Qualifications and Education Requirements:Preferably a Bachelor's degree from an accredited college/university or comparable work experience.4-5 years Generic Pharmaceutical Industry experience required.Excellent communication skills with the ability to analyze and solve customer-related issues.Strong decision-making skills.Highly proficient in the use of Microsoft Office including Word, Excel and PowerPoint.Technology friendly.Additional NotesU.S citizenship, or permanent authorization to work in the U.S is mandatory.It is the policy of Novadoz to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law.Third party brokers & Professional recruiting companies are not being considered for engagement in this hiring process at this time.Job Type: Full-timeBenefits:● 401(k) matching● Health, Dental & Vision insurance● Life insurance● Paid time offSchedule: Monday to FridayEducation: Graduate (Required)Work Location: 20 Duke Road, Piscataway, NJ