General Manager- Operations & Sales

General Manager - Build Your Business. Drive Results. The Milk Shake Factory is a family-owned, high-growth dessert brand with 10 locations in the Pittsburgh area-and expanding coast to coast. We're not looking for caretakers. We're looking for General Managers who know how to drive sales, lead from the front, and own their results. If you take pride in building a business, mentoring a strong team, and being known in your community-you'll fit right in. What You'll Do: Own your store's performance - sales, operations, and team development Drive revenue growth through local engagement, team execution, and consistency Build a strong, accountable team that delivers a great guest experience every time Create connections in your community that turn into real business opportunities Lead from the floor - visible, hands-on, and setting the standard What We're Looking For: Sales-first mindset - you don't wait for business; you go get it Operators with ownership mentality - you run your store like it's yours Leaders, not bosses - your team works with you because they respect you Community-driven - you know how to build relationships that drive traffic Strong in high-volume environments - you can handle pace, pressure, and expectations People Developers & Mentors - you build strong teams and drive results through people What You Can Expect: Competitive Base Salary + Performance-Based Bonus Results=Rewards 40-45 Hour Work Week with Flexible Scheduling We believe strong leaders also take care of themselves 18 Days of Flexible PTO Use it-you've earned it A Brand on the Move Growing coast to coast and always looking for exceptional talent within People-First Culture (That Actually Means Something) We support our teams, hold high standards, and show up for each other Full Benefits Package Medical, dental, vision, life, disability, FSA, HSA, pet insurance, and 401(k) with match Autonomy + Support You run your store. We're here when you need us. The Bottom Line: If you're the kind of leader who takes ownership, drives sales, builds a team, and makes an impact in your community- this is your store to run. The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.