Field Service Technician – HP/Lenovo Hardware
HP / Lenovo Break-Fix Field Technician📍 Multiple Locations – Albuquerque-Santa Fe Metropolitan Area, USA 🕒 Contract | Freelance (1099 or B2B) | On-Call SupportSharp Brains Limited (UK) is currently looking for experienced HP/Lenovo Hardware Break-Fix Technicians to support multiple client sites across Albuquerque-Santa Fe Metropolitan Area. This is an on-call, ticket-based freelance opportunity ideal for independent field engineers and small IT service providers.Role OverviewYou will provide onsite diagnostics, hardware repairs, and break-fix support for enterprise end-user devices, printers, and POS systems in your nearby service areas.Key ResponsibilitiesPerform onsite diagnostics and repairs for HP/Lenovo laptops, desktops, and tabletsMotherboard replacement & brandingScreen, battery, webcam, and audio component replacementsSupport HP Retail POS systems (printers, scanners, monitors, cash drawers)Provide break-fix services for HP printers (DeskJet, OfficeJet, LaserJet Pro, Envy, A4 & A3)Troubleshoot hardware issues including toner errors, imaging faults, and mechanical failuresComplete assigned tickets within SLA timelines (60 minutes from onsite arrival)Coordinate parts collection/delivery (FedEx when required)Maintain accurate service documentation and compliance reportingCommunicate effectively with dispatch teams and end usersFollow HP/Lenovo service and safety standardsRequirementsProven hands-on experience in HP/Lenovo hardware break-fix supportStrong troubleshooting skills across laptops, desktops, printers & POS systemsAbility to travel to customer locations within your nearby areaExcellent communication and customer service skillsFlexibility to support urgent and on-demand dispatchesContract Details6-Month Contract (Extendable)On-Call / On-Request (Mon–Sun, 8:00 AM – 5:00 PM Local Time)Payment structure: Fixed rate per completed ticket (as mutually agreed)Opportunity for ongoing ticket volumesWhat Sharp Brains Offers✔ Free HP & Lenovo Certifications ✔ Flexible scheduling ✔ Consistent ticket-based assignments ✔ Exposure to globally recognized enterprise clients