Lab Support Senior Engineer
Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software and AI solutions development.What you’ll achieveAs a Lab Support Senior Engineer, you will be responsible forDeploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycleYou will partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software)You will be responsible for building and supporting development and testing environments in our Next Generation Engineering Lab Infrastructure program for unstructured and file storage products.You will:Be the SME for Shared Services Lab Operations Engineering teamPartner with the Product Engineering team in creating solutions for their requirements and needsBuild and support development and testing environments consisting of storage products, servers and switchesManage inventory and asset databaseLead a team in executing large projects and programsDevelop and document processes needed in Lab OperationsMentor other lab support engineers on various technologiesEssential RequirementsDeep knowledge of various hardware platforms, especially Dell PowerEdge platformHands on experience in deploying hardware - rack, stack, cable, install and configurePractical experience with scale out architecture, preferably - installation, configuration, and troubleshootingHands on experience with networking products - Cisco, Arista, Dell switchesPhysical installation of hardwareTechnical configurations of systems (storage, operating systems, top of rack switches)Asset Management and inventory controlExpertise in using ticketing tools like ServiceNowExperience in enterprise infrastructure monitoring toolsCommunication across various stakeholdersAbility to bring consensus between teams and competing prioritiesGreat customer service skills - doing everything to help the customer to resolve the issue and finding RCAExperience with Agile Scrum development processExperience in using scrum at scale in shared services modelExperience to automate the deployments - preferably Infrastructure as CodeKnowledge and experience in building infrastructure automationKnowledge and experience in using AI tools to monitor infrastructure servicesDesirable RequirementsAbility to translate business needs into technical requirementsCreating workable solutions for complex scenariosMentor and train less experienced engineersServiceNow/ JiraPowerSwitch administration (OS10 / Sonic)Windows/Linux system managementPowerscale / ECS administrationInfrastructure AutomationCompensationDell is committed to fair and equitable compensation practices. The salary range for this position is 96,800.00 - 145,000.00 USD AnnualBenefits and Perks of working at Dell TechnologiesYour life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.comWho we areWe believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 6/1/2026Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.