Optical Receptionist

Job Description The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests.  The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.The Optical Receptionist is responsible for welcoming all new and existing patients and guests to the optical showroom.  This may occur via front desk reception, telephone, email, etc. The Optical Receptionist will check-in and check-out patients. ResponsibilitiesJob Responsibilities:Greet patients in a friendly fashion in person or by phone conversationDirect patients to sign in at the reception counterCoordinate phone inquiries and direct accordinglyGather patient information that is not currently in the EHR (i.e. insurance cards)Communicate with Patient to update about pending orders and/or direct to opticianReceive the doctor “handoff” and gather information needed to relay to the opticianFile VSP patient’s daily insurance orders on Eye-finityRecord all patient jobs going out to the labs to ensure tracking back up, in the event any materials get lost in processCoordinate outgoing shipments via courier and FedEx, UPS….Breakdown charts daily and distributes forms to appropriate departmentsEnter all medical service charges in patient’s ledger with accurate date and insurance ER codingAccept all types of payments including cash, check, and credit cardsBe observant at all times to offer assist as needed and to prevent potential shopliftingPerform other duties as requiredRequired SkillsCompetencies:Frequent Interaction with OthersMust demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.Customer OrientationThe Optical Receptionist should be patient focused and displays a desire work within the practice’s brand values to deliver exceptional customer service.Team PlayerExhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.Brand ChampionshipAs the first point of contact, the Optical Receptionist must consistently display behaviors that champion the brand value proposition of the practice.Detail OrientationMust have the ability to maintain a high level of detail orientation despite frequent interruptions.  Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.Pace of the EnvironmentMust be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience.Supervision        Under supervision of the Optical Manager.  Must be able to complete duties without close supervision.ConfidentialityWill be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.