Office Assistant 1

Job Title Duties DescriptionMonitor shared email boxes for correspondence and documentation.Draft well-written email responses to inquiries from students, parents, college administrators and HESC staff regarding award status, issues with documentation, and/or to request additional information.Ensure all documentation is received by the applicable deadline, is complete, includes signatures and meets program requirements.Use databases as needed to validate the student meets the program eligibility criteria and process documentation.Save documents in appropriate shared folders and database. Update individual student records for grant and scholarship programs based on supplemental documentation received.Maintain spreadsheets and databases to catalog documentation and status.Make eligibility determinations based on established criteria for each grant and scholarship program and update the appropriate database with the student's status.Use database to look up student account records and status as requested.Route emails as needed to other business units and escalate issues to supervisor.Perform follow up activities to determine status and close out emails.Assist with other tasks as assigned.Perform other duties as assigned.Minimum QualificationsProficient in Microsoft OfficeWork independentlyBe detail orientedUse effective time managementBe able to communicate efficiently verbally and in writingOffer constructive feedback and provide suggestions to improve current procedureUsing the skills above would allow new staff to research and resolve account issues.Additional CommentsBenefits of Working for NYSGenerous benefits package, worth 65% of salary, including:Holiday & Paid Time OffThirteen (13) paid holidays annually, plus two (2) floating holidays.Up to Thirteen (13) days of paid vacation leave annually.Up to Five (5) days of paid personal leave annually.Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C.Up to three (3) days of professional leave annually to participate in professional development.Health Care BenefitsEligible employees and dependents can pick from a variety of affordable health insurance programs.Family dental and vision benefits at no additional cost.Additional BenefitsNew York State Employees' Retirement System (ERS) MembershipNYS Deferred CompensationAccess to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings BondsPublic Service Loan Forgiveness (PSLF)And many more.PSLF: The Public Service Loan Forgiveness (PSLF) Program allows public service employees to have the remaining balance on direct loans forgiven after 120 qualifying payments are made under an accepted repayment plan while working full-time for an eligible employer. New York State is an eligible employer. More information is available at https://oer.ny.gov/public-service-loan-forgiveness .Some positions may require additional credentials or a background check to verify your identity.