Deskside Support

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.Key ResponsibilitiesDeliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end usersTroubleshoot problem areas promptly and accurately, providing end-user assistance as neededResolve complex issues and collaborate with other teams to identify root causes and solutionsInstall, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performanceDocument incidents, problems, requests, and tasks in Corients ITSM systemEscalate critical incidents to management as necessaryPerform day-to-day operational activities related to inventory, shipping and receiving IT hardwareWork independently while being a collaborative team member committed to team successFollow standard operating procedures for processes and documentationAvailability to work after hours or on weekends as requiredTravel may be required (up to 10%)Required QualificationsAssociate degree (or equivalent proven industry experience)3-4 years of experience in deskside support with a focus on end-user servicesStrong problem-solving, analytical and customer service skillsExperience troubleshooting and installing laptops, printers, and mobile devicesProficiency with Windows 11Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPointExperience with ticketing and incident management platforms, for managing user requests and escalationKnowledge of networking fundamentals and remote support toolsPreferred QualificationsA+ Certification (Highly Preferred)Bachelor's degreeExperience with Active Directory administrationExperience with Citrix and RingCentralExperience with cloud printing solutions such as Printix or PapercutExperience with Video Conference and Collaboration technologiesExperience working with Active DirectoryMicrosoft MCP Certifications.This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.Physical RequirementsThis position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possibThis position may require the ability to lift up to 15 pounds.This position is required to work onsite 4 days per weekU.S. Eligibility RequirementsMust be 18 years of age or olderMust have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorizatiCorient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form IMust be willing to execute Corient's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosureWhat You Can Expect fromOur dedication to the Employee Experience at Corient is aimed at supporting, empowering, and inspiring our talented team through401(k) Plan with Employer MatchFour Medical Plan options that is generously subsidized by CoriEmployer paid Dental, Vision & Life and AD&D InsuranceEmployer paid Short-term & Long-term DisabilPaid Maternity & Parental LeaveFlexible Spending Accounts & Health Savings AccountsDependent CareFSA Commuter & TransitFSA Corporate Discount Program - PerksTraining ReimbursementPaid Professional DesignationsGiving back to the community - Volunteer daysCorient is one of the fastest-growing wealth management platforms in the United States. We have over 40 offices located across the country that serve more than 15,000 clients and manage over $220 billion in client assets. We combine a boutique's personal service, creativity and objective advice with the extensive resources and vast intellectual capital of an innovative industry leader to create a profoundly different wealth management experience for our clients.Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.Corient refers to the separate but affiliated entities under common control of Corient Holdings Inc. Client assets include all assets of Corient Holdings Inc., including majority- and minority-owned businesses.