Customer Technical Services Representative

Cleveland-Cliffs Steel has an immediate opportunity for a Customer Technical Services Representative/ Engineer in Northwest Indiana. The Customer Technical Services Representative/Engineer is the primary technical liaison with our customers to resolve claims or quality problems and to ensure that the material supplied meets the customers' requirements. This position is also responsible for assisting customers with their steel use needs.Summary of Responsibilities:Assists customers in using Cleveland-Cliffs productsMakes service calls on assigned customers to investigate and resolve claims or quality problems. Assures that complaints are handled in a fair, timely mannerCoordinates Cleveland-Cliffs actions to respond to steel-related issues with root cause analysisCommunicates detailed customer requirements to Cleveland-Cliffs SteelAssists Quality Control in developing or revising mill routings to meet specific customer requirementsReviews customer quality performance data and provides feedback to Cleveland-Cliffs managementAssists Cleveland-Cliffs Sales in promoting and testing of new or improved productsWorks with customers on quality improvement or cost reduction projectsCoordinates sample and trial activities at assigned customer plantsOther duties as assignedMinimum Qualifications:High School Diploma/GEDFrequent travel including some overnightBasic knowledge of steel mill operations and steel-related defects is requiredRequires excellent communication skills (written, verbal, and presentation) and the ability to relate to all levels of the customers; and Cleveland-Cliffs organizationComputer skills required - MS Office: Word, Excel, PowerPoint, Access, Teams, and SharePointPreferred Qualifications:B.S. in Metallurgical Engineering or Materials Science or equivalent experienceExperience with Carbon and Stainless SteelKnowledge of steel use technology (forming, welding, painting, corrosion)Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail tocareers@clevelandcliffs.comor call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.