Customer Support Account Manager

JOB REQUIREMENTS: Customer Support Account Manager - Build LastingRelationships and Drive Customer Success! Are you a relationship-drivenprofessional with a passion for delivering exceptional customerexperiences? Do you thrive in a dynamic environment where you can make atangible impact? Join Western States, an industry leader in innovation,and #PlaceYourStampHere as our next Customer Support Account Manager inButler, WI, just minutes from Milwaukee! ABOUT WESTERN STATES Since1908, Western States has been a cornerstone in our industry, fostering aculture of longevity and employee satisfaction. We\'re not just acompany; we\'re a community. With 48% of our team members celebrating10+ years of service, you\'ll find a supportive and experiencedenvironment where you can truly build a lasting career. Discover thevibrant atmosphere and team spirit at Western States by visiting ourFacebook page! YOUR IMPACT As a Customer Support Account Manager, youwill be the trusted advisor and primary point of contact for our keyaccounts. Your expertise in building strong client relationships anddelivering exceptional support will drive customer satisfaction andLoyalty. KEY RESPONSIBILITIES Strategic Relationship ManagementCultivate and maintain strong, long-lasting relationships with assignedcustomer accounts through proactive communication and engagement.Customer Advocacy: Serve as the primary point of contact for allcustomer inquiries, requests, and escalations, ensuring timely andeffective resolution. Needs Assessment and Solutions: Proactivelyunderstand client needs and objectives, collaborating with internalteams to deliver tailored solutions and exceed expectations. IssueResolution and Escalation Management: Effectively handle escalations andresolve customer complaints or issues with professionalism andefficiency. Opportunity Identification: Identify opportunities to upselladditional products or services, contributing to revenue growth andcustomer value. Reporting and Analysis: Generate insightful reports oncustomer interactions and account performance, providing valuableinsights for continuous improvement. WHY CHOOSE WESTERN STATES Work-LifeBalance: Enjoy a healthy work-life balance with 9 paid holidays and aSupportive Company Culture. Competitive Compensation And BenefitsReceive competitive pay, regular raises, a comprehensive benefitspackage, and a 401k with company match. Career Growth and Stability:Join a stable, family-owned company with a rich history and a commitmentto employee development. Impactful Work: Make a tangible difference bybuilding strong relationships and driving customer success. Location:Enjoy working in Butler, WI, just minutes from Milwaukee. Confer withcustomers by telephone or in person to provide information aboutproducts or services, take or enter orders, cancel accounts, or obtaindetails of complaints. Keep records of customer interactions ortransactions, recording details of inquiries, complaints, or comments,as well as actions taken. Check to ensure that appropriate changes weremade to resolve customers\' problems. Contact customers to respond toinquiries or to notify them of claim investigation results or anyplanned adjustments. Determine charges for services requested, collectdeposits or payments, or arrange for billing. Refer unresolved customergrievances to designated departments for further investigation. Solicitsales of new or additional services or products. Compare disputedmerchandise with original requisitions and information from invoices andprepare invoices for returned goods. Obtain and examine all relevantinformation to assess validity of complaints and to determine possiblecauses, such as extreme weather conditions that could increase utilitybills. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Proven AccountManagement Experience: Demonstrated success in account management or asim lar customer-facing role, with a track record of building andmaintaining strong client relationships. Exceptional CommunicationSkills: Excellent verbal and written communication skills, with theability to build rapport and establish trust with customers.Problem-Solving Expertise: Strong problem-solving and decision-makingabilities, with a focus on delivering effective and timely solutions.Customer-Centric Mindset: A genuine passion for providing outstandingcustomer service and exceeding customer expectations. Proactive andOrganized: Ability to manage multiple priorities, anticipate customerneeds, and work independently in a fast-paced environment. PositiveAttitude: An enthusiastic, motivated, and positive approach to work,contributing to a collaborative team environment. \*\*\*\*\* APPLICATIONINSTRUCTIONS: Apply Online:https://www.paycomonline.net/v4/ats/web.php/portal/C92A2618A5A34A804E370E9056843443/jobs/713037